Ghost Pepper UATs: silent substitution

← Back to the full Coval report. The Ghost Pepper Sandwich appears in three UAT scenarios but is not in the POS menu. This page breaks down what the agent actually did in every judged conversation, pulled 2026-08-12.

Findings

The Ghost Pepper Sandwich is not in the POS menu. Across all 288 judged conversations the cart contained a Ghost Pepper item 0 times. Every completed order carted a substitute, usually Classic or Spicy Chicken Sandwich, and the choice is inconsistent: on UAT #10 the customer gets Classic about as often as Spicy.
Headline completion (73.3% across the three UATs) is dragged by the screen artifact, not Ghost Pepper handling. Adjusted completion is 88.6% (UAT #1), 95.4% (UAT #10), 97.3% (UAT #42).
Disclosure is the real gap: the agent said the item was unavailable in 163 of 288 conversations. Ordered alone (UAT #1) it disclosed 88% of the time; buried in a combo order with modifications (UAT #10) that drops to 67%.
Failure patterns, worst first: false affirmation ("Got it. Available right now."), silent substitution straight into the large-combo upsell, and the flavor steer ("Classic or spicy?") that treats Ghost Pepper as if it were a flavor choice.
Coval's completion judge does not test disclosure: 24 silent substitutions were judged Completion=YES. RBI's UAT review does test it, and treats silent substitution as a failure (the UAT #64 Cajun Rice precedent). Same fix class: disclose unavailability, then recommend an alternative.

UAT #1

“One Ghost Pepper Sandwich, no combo.”

Judged completion

81.2%

Adjusted (screen artifact removed)

88.6%

Disclosed not available

84/96

Ghost Pepper carted

Disclosed Stalled or no reply Substitution risk

Disclosed not available

87.5%

84/96

Simulation	Completion	Agent's first reply	Final cart
`2UKRVnDCXBM7wbjE25nTJJ`	YES	Got it. Your order at the bottom of the screen on the right correct?	1x Spicy Chicken Sandwich
`5Yv8CvVdWRV2s5BvkT5mB4`	NO	Sure. We don't have ghost pepper. Would you like classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich
`5czNDH2DsaV6ERMkiBFZbg`	NO	Got it. Classic or spicy?	1x Spicy Chicken Sandwich
`5tw9jhnH7xHPX3P8xsougq`	YES	Got it. Sandwich only. Classic or spicy?	1x Spicy Chicken Sandwich
`6ni7mWmLskAejqkGnBDz4U`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich
`6sWEjh7FspjJYw9HivFY8n`	YES	Got it. Anything else? Sorry. We don't have ghost pepper. We do have classic or spicy chicken s	1x Spicy Chicken Sandwich
`Bmjc3QZbq8U72yuJVRqoLC`	YES	Sorry. We don't have that sandwich. Want a classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich
`G2Na3BdzTUYsMXjtYiLe8f`	YES	Sorry. We don't have that sandwich. You like a classic spicy or honey BBQ sandwich instead?	1x Spicy Chicken Sandwich
`GVwFnNWqtSoWUk4KiyEhb4`	YES	Sorry. We don't have that sandwich. Classic spicy or honey BBQ instead.	1x Spicy Chicken Sandwich
`Lh9ua2hG87bwcbBK4SrmqB`	NO	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich instead?	empty
`Pgfk4U5FFoadnFg9hrkpdS`	YES	Sorry. We don't have that sandwich. Would you like classic spicy or honey BBQ instead?	1x Honey BBQ Chicken Sandwich
`QBsg8YfKCpKmw972d7oYUk`	YES	Sure. Don't have that sandwich here. Would you like classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich
`QqpxKYRx9AGtdZAoxdpDbP`	YES	We don't have that sandwich. We have spicy or honey BBQ chicken sandwiches instead.	1x Spicy Chicken Sandwich
`T9kRf7KNWh7H3jQrJcZeNu`	YES	Sorry. We don't have that. Would you like a classic spicy or honey BBQ sandwich instead?	1x Spicy Chicken Sandwich
`VGtsjJuQVB2U2PszAdUJRq`	YES	Sorry. We don't have that sandwich. Want a classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich
`VW7KjmJ8kLA5sag7wGEy4M`	YES	Sorry. We don't have that sandwich. Would you like classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich
`XjK5uqNoNdz54x4b7FzH6x`	YES	Sorry. We don't have that sandwich. Would you like classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich
`XmKHHS3PaMexfcywyQRhYA`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich
`bhWCVf9rpQoYScaNFn42Xk`	YES	We don't have that sandwich. Want a spicy chicken sandwich or honey barbecue chicken sandwich i	1x Spicy Chicken Sandwich (Pickle, Mayo)
`c2rWw7BGo2wj6KxQDmtqnX`	YES	Sorry. We don't have that sandwich. Would you like classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich
`cCJWSjbpDj92opMF3uAkdz`	YES	Sorry. We don't have that sandwich here. Anything else?	1x Spicy Chicken Sandwich
`cfXeQFyRTU9QvyXjZuPHPT`	NO	Sure. Classic spicy or honey BBQ?	1x Spicy Chicken Sandwich
`cxyhiLqH2AZJP7BkKEkCTK`	YES	Sorry. We don't have that sandwich. You like a classic spicy or honey BBQ sandwich instead?	1x Honey BBQ Chicken Sandwich
`dMDwyzGEeTaZWXgz5dDTLp`	YES	Sorry. We don't have that sandwich. Would you like classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich
`eGaipPPmfGR9VLiccGsGvM`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich
`jTR228Lcah4bspPLWu5GXQ`	NO	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich instead?	empty
`kLHVwzsrgkFi9tk9LPfPRE`	YES	Got it. Don't have that sandwich. Want a classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich
`66rUAszqutgitqNCc69avn`	YES	Sorry. We don't have that. Want a classic spicy or honey BBQ chicken sandwich instead?	1x Honey BBQ Chicken Sandwich
`9GY5gcZyyXypcDTNYST8Rz`	YES	Sorry. We don't have that item. Want a classic spicy or honey BBQ sandwich instead?	1x Spicy Chicken Sandwich
`CjvFS7wBFgM3xmgNxJm3V6`	NO	Sure. Sandwich would you like? Classic, spicy, or honey BBQ?	1x Spicy Chicken Sandwich
`D57HBB3tBztoZoYa8QnCo4`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich
`JvaMeHfQhSq5eUANsrh2WX`	YES	Sure. Anything else? Sorry. We don't have that. We do have a chicken sandwich, Would that work?	1x Classic Chicken Sandwich
`KWA3nfdQ8GzdaitRgfQzkE`	YES	Sorry. We don't have that sandwich. Would you like classic chicken sandwich or spicy chicken sa	1x Spicy Chicken Sandwich
`L5ydK55qBXRfgwWnbCvffC`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich
`Mv9K6rjMf8NZhimAACZ8Xg`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich
`eZHPbumWD4pAAeQ9u4jvQT`	YES	Of course, we don't have that sandwich. Would you like classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich
`f5AoKWT3Xsu492SNjtDaa5`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich
`fjz2pX3MmhWYUmLDK6TRuZ`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich
`is9D6ybbKXpJrv6fJTkFYj`	NO	Perfect. Which flavor? Classic or spicy?	1x Spicy Bacon & Cheese Chicken Sandwich
`kfSWsR9APqAdQujcxg2NBZ`	YES	We don't have that. Want a spicy chicken sandwich or honey BBQ chicken sandwich instead?	1x Spicy Chicken Sandwich
`nZeExdNrqLHJCinNupTAjd`	YES	Sorry. We don't have that sandwich. Be may. Want a classic chicken sandwich or spicy chicken sa	1x Spicy Chicken Sandwich
`4uBVs6QZMLrZgvsQvr9Vns`	YES	Got it. Classic spicy or honey BBQ?	1x Spicy Chicken Sandwich
`6fEFYo8aPmUJzYGmo8Stjt`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich
`7US5UtBNubTuKxP9M8eEvR`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich
`8os4AKHe4nnaWqbJ9W7SnR`	YES	Sure. We don't have ghost pepper. Classic spicy or honey b b q instead.	1x Spicy Chicken Sandwich
`CpkZKkPQeYpTN3GSUKoZQK`	NO	Sorry. We don't have that sandwich. Would you like classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich
`SHCppMWSYtYZcxGQgHe8se`	YES	Sorry. We don't have that sandwich. Would you like classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich
`T7UXGHuHKvqFXbHpuZvWVM`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich
`ThUWxTDBaQaBGVCML7VD8K`	NO	Sure. We don't have that sandwich. Want a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich
`TyrMyUQFxB8CPdqwJGBTrQ`	YES	Sure. Anything else? Sorry. We don't have that.	1x Classic Chicken Sandwich
`YqC96LCrPmADT6QRefKKFG`	YES	Sorry. We don't have that sandwich. Would you like classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich
`aduQioraLLK4PSCj38ngBD`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich
`cJrNNWTcXvw2wNPCjhLf3B`	YES	Got it. One sandwich only. Anything else?	1x Spicy Chicken Sandwich
`eAXjQAfgEQXJCtPzBpScbJ`	YES	Sorry. We don't have that sandwich. Would you like classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich
`kQkALmyamWTG7ir97xg88K`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich
`mXmcPAcazezLi4deJrc6Ye`	YES	Sorry. We don't have that sandwich. Would you like classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich
`6WNc74sgwcUudYhgFAo5BZ`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich
`7zbJ8WQEdmESFFGh3yNdXb`	YES	Sorry. We don't have that. Would you like a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich
`QQkkyeuPMjNT7wioApsmgY`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy instead?	1x Spicy Chicken Sandwich
`UQgcnUb5bow4BnKrGEYSLY`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich
`VqEAg5Cu2jYPGWbesZaYcN`	YES	Sure. Anything else? Sorry. We don't have that. We do have a spicy chicken sandwich. That work?	1x Honey BBQ Chicken Sandwich
`Zx7uFFAf9wRc4k7Z9p3Trw`	YES	Sorry. We don't have that sandwich. You like a classic spicy or honey BBQ sandwich instead?	1x Spicy Chicken Sandwich
`af5kP4HPc7jXEiiw8Aarzs`	YES	Got it. Classic spicy or honey BBQ?	1x Spicy Chicken Sandwich
`awkPCqLcDyoqZbdy4Wo7F3`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich
`bWowVA5Zc6Go44ETzog7GC`	YES	Sure. We don't have that sandwich here. Want a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich
`ejEaNvkemf8pdBVjtBEyPM`	YES	Sure. Classic or spicy?	1x Spicy Chicken Sandwich
`gJzN7NQwsak2iepicCDftU`	YES	Sure. Don't have that sandwich here. Would you like classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich
`hsLiN6Me4PJs8o2wvnCuBY`	YES	Got it. Anything else?	1x Spicy Chicken Sandwich
`nrC4EGZuvga5tsxpHBmoym`	YES	One moment while I check. No. We don't have it. Want a spicy chicken sandwich instead?	1x Spicy Chicken Sandwich
`nwJ9qYnxf7U9qwjxtxKWHZ`	YES	Sorry. We don't have that sandwich. Would you like classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich
`5G2WQ9WWMkZsENm4BGJ7CL`	YES	Got it. Don't have that sandwich. You see? Would you like a classic or spicy instead?	1x Spicy Chicken Sandwich
`CUiVsqy5n2L3X7oDzjF9VP`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich
`Vc4KLMiAWXdaCfT7rBXvWy`	NO	Sorry. We don't have that sandwich. Would you like classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich
`Yu8jXA7NpZLz8m9f2ci47q`	YES	Sure. Classic spicy or honey BBQ?	1x Spicy Chicken Sandwich
`ajuwNDBzsF4v3BHyJuRC3w`	YES	Sorry. We don't have that sandwich. Would you like a classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich
`5bquUXHXBrvBGKdxot6fvW`	YES	Sorry. We don't have that sandwich. Classic spicy or honey BBQ instead.	1x Spicy Chicken Sandwich
`RV2Md2L3MDeQ5tZzyPgtfG`	YES	Sorry. We don't have that sandwich. Want a classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich
`Vi2pgSX43VfguhfNz7KDNq`	YES	Sorry. We don't have that sandwich. Would you like a classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich
`W4ABMXJALkrmr2JzWzSWtv`	YES	Sorry. We don't have that sandwich. Would you like classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich
`dfEd8jVZddEBGqQKzm3qeB`	YES	Sure. Don't have ghost pepper. Classic or spicy instead.	1x Spicy Chicken Sandwich
`2zpCeAhPvwKTr33oSxXyow`	YES	Sorry. We don't have that sandwich. Would you like classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich
`HuSFc6hrzh8Vk3dJMzhVBv`	YES	It has a kick, but it's manageable. Anything else?	1x Spicy Chicken Sandwich
`PJuVBXfiKSku8TfVcWgANh`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich
`cX2gz4mhedZe8qK5NqBYBs`	YES	Sorry. We don't have that sandwich. Want a classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich

Silently substituted

6.2%

6/96

Simulation	Completion	Agent's first reply	Final cart
`2VnSDr8hjGzG52bK7GbNus`	NO	Sure. Anything else?	empty
`FoZpDqPjUDEEP52h3TdVT7`	NO	Sure. Anything else?	empty
`8xbxnWmcY2yZdzrLDgVGeo`	YES	Is your order at the bottom of the screen on the right correct?	empty
`BCYd2taWD9nPWtxYyGhcPq`	NO	Got it. Anything else?	1x Spicy Chicken Sandwich
`J688aB9ZNaYtWMzZpH5qDN`	NO	Sure. Flavor sandwich would you like?	empty
`VgtP3jki2aueVB5Ue7Zzqc`	NO	Sure. Anything else?	1x Spicy Chicken Sandwich

Steered without disclosing

6.2%

6/96

Simulation	Completion	Agent's first reply	Final cart
`3Rzv3tq9RzuQxxJ6nztNVN`	YES	Sure. Have classic spicy or honey BBQ sandwiches. Which flavor?	1x Spicy Chicken Sandwich
`GCuN9rZVbtycJ8DprTZAvs`	YES	Sure. What sandwich would you like instead? Classic, spicy, or honey BBQ?	1x Spicy Chicken Sandwich
`SagfnTweXUrwmZq8M5UERE`	YES	Sorry. We only have classic spicy honey BBQ or bacon and cheese sandwiches. Anything else?	1x Honey BBQ Chicken Sandwich
`3tKQRrLm8ybBTf9FXugAPC`	NO	Maybe so. Which sandwich would you like instead?	empty
`h8zgnCK3dM97RusuBrWhdF`	NO	Sure. Classic chicken sandwich or spicy chicken sandwich?	1x Spicy Chicken Sandwich
`4STd2TwmSrDXXvQBLsUt69`	NO	Yes. Classic or spicy?	1x Spicy Chicken Sandwich

Click a bar for every conversation in that bucket, with transcript links.

Every conversation that did not disclose

Behavior	Simulation	Completion	Agent's first reply	Final cart
Silently substituted	`2VnSDr8hjGzG52bK7GbNus`	NO	Sure. Anything else?	empty
Silently substituted	`FoZpDqPjUDEEP52h3TdVT7`	NO	Sure. Anything else?	empty
Silently substituted	`8xbxnWmcY2yZdzrLDgVGeo`	YES	Is your order at the bottom of the screen on the right correct?	empty
Silently substituted	`BCYd2taWD9nPWtxYyGhcPq`	NO	Got it. Anything else?	1x Spicy Chicken Sandwich
Silently substituted	`J688aB9ZNaYtWMzZpH5qDN`	NO	Sure. Flavor sandwich would you like?	empty
Silently substituted	`VgtP3jki2aueVB5Ue7Zzqc`	NO	Sure. Anything else?	1x Spicy Chicken Sandwich
Steered without disclosing	`3Rzv3tq9RzuQxxJ6nztNVN`	YES	Sure. Have classic spicy or honey BBQ sandwiches. Which flavor?	1x Spicy Chicken Sandwich
Steered without disclosing	`GCuN9rZVbtycJ8DprTZAvs`	YES	Sure. What sandwich would you like instead? Classic, spicy, or honey BBQ?	1x Spicy Chicken Sandwich
Steered without disclosing	`SagfnTweXUrwmZq8M5UERE`	YES	Sorry. We only have classic spicy honey BBQ or bacon and cheese sandwiches. Anything else?	1x Honey BBQ Chicken Sandwich
Steered without disclosing	`3tKQRrLm8ybBTf9FXugAPC`	NO	Maybe so. Which sandwich would you like instead?	empty
Steered without disclosing	`h8zgnCK3dM97RusuBrWhdF`	NO	Sure. Classic chicken sandwich or spicy chicken sandwich?	1x Spicy Chicken Sandwich
Steered without disclosing	`4STd2TwmSrDXXvQBLsUt69`	NO	Yes. Classic or spicy?	1x Spicy Chicken Sandwich

UAT #10

“Can I get the ghost pepper sandwich combo, swap the fries for red beans & rice, and a Dr Pepper?”

Judged completion

64.6%

Adjusted (screen artifact removed)

95.4%

Disclosed not available

64/96

Ghost Pepper carted

Disclosed Stalled or no reply Substitution risk

Disclosed not available

66.7%

64/96

Simulation	Completion	Agent's first reply	Final cart
`2p7khitxWyfVdEWyXXkevv`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich combo in	1x Spicy Chicken Sandwich Large Combo (Red Be
`2wzUvrAtYnmdgaAhhs4xUS`	YES	Sorry. We don't have that sandwich. Want a classic or spicy chicken sandwich combo instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`5HicmEvwxdbF95hHsz3p85`	YES	Sorry. We don't have that sandwich. Classic or spicy chicken sandwich combo instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`7rHpjY8683Z2nxLgzhqWQZ`	YES	Sorry. That sandwich isn't available. Would you like a classic or spicy sandwich combo instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`BAMiRXZVaAkgNL2R5L4VbH`	YES	Got it. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich; 1x Red Beans & Ric
`CKEUUeoLkzmtkCTUvmzHrv`	NO	Sorry. That's not on our menu. Would you like a classic or spicy sandwich combo instead?	1x Spicy Chicken Sandwich Large Combo (Red Be
`Ej5yJ9T39KETceTnQZKhyA`	YES	We don't have that sandwich here. Classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`JJPKnZQnoUytBSJo3voWpw`	YES	Sorry. We don't have that sandwich. Classic spicy or honey BBQ instead.	1x Spicy Chicken Sandwich Regular Combo (Red
`KUwqNr6Extc4znDJgKCrKF`	YES	Sorry. We don't have that sandwich. Classic or spicy sandwich combo instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`NKKc9mik46TJ5p3Gtnui3d`	YES	Sorry. We don't have that sandwich. Classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`Nw99udeXtK5Ei4qXqXUkuX`	NO	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Large Combo (Mashed
`QgYXeANSjaxZdN4oEurE8T`	NO	Perfect. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Red
`RMz8UL6KWxRKm5wFa7YqBv`	NO	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Red
`TbAzRJC9phyJsdNbrVTjr7`	YES	Sorry. We don't have that sandwich. Classic or spicy chicken sandwich combo instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`V4AXjeQ2E9c4ipwh7NkPTH`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Red
`VpEhXmZd2WD9KMig6jCata`	NO	Sorry. We don't have that sandwich. Classic or spicy chicken sandwich combo instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`ZJtDSjGcMKfm2AnecCopvb`	NO	Sorry. We don't have that sandwich. Classic or spicy chicken sandwich combo instead?	1x Spicy Chicken Sandwich Large Combo (Red Be
`ey3T5vRhd4T88qubuAmvxG`	NO	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich combo in	1x Spicy Chicken Sandwich Regular Combo (Red
`g6QaggamM4FAS75xpUu6Z2`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich combo in	1x Spicy Chicken Sandwich Regular Combo (Red
`hhLrDme54y7B6t9qqUrkxf`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich combo in	1x Spicy Chicken Sandwich Regular Combo (Red
`jEcAj9NrhDs3riLSHTXrEb`	NO	Sure. Would you like to upgrade to a large combo? Sorry. Was that?	1x Spicy Chicken Sandwich Large Combo (Red Be
`oPgA5FxqrBgjfjEUJih5B2`	NO	Sorry. We don't have ghost pepper sandwich. Classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich Large Combo (Red Be
`Hz2jCgeCVZZm3cFruJS3Gs`	YES	Sorry. We don't have that sandwich. Classic or spicy instead.	1x Spicy Chicken Sandwich Regular Combo (Red
`J3bRUZyd6zzDgcNQgzHRmv`	YES	Moment while I check. Red beans and rice is available. Wanna hear three spicy options?	1x Spicy Chicken Sandwich Regular Combo (Red
`LgJiJxyXAzftxuRKVLQ9tS`	YES	Sorry. We don't have ghost pepper. Classic or spicy sandwich instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`MrEAvrNb8WuvZdVr3V8JcY`	YES	Sorry. We don't have that sandwich. Classic or spicy sandwich combo instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`NLjXC6xUwcKMwrjkq8rvZg`	NO	Sure. We don't have that sandwich. Want a different sandwich combo instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`TUPxfEWDuQ6KatfNvFQa6F`	YES	Sorry. We don't have that sandwich. Classic or spicy chicken sandwich combo instead.	1x Spicy Chicken Sandwich Regular Combo (Red
`TjjxcmYtRRX2LCQfWTXY7y`	NO	Sure. Classic spicy or honey BBQ sandwich?	1x Spicy Chicken Sandwich Large Combo (Red Be
`YCkmuHqAF2FZQbVtwNDtcs`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy combo instead?	1x Spicy Chicken Sandwich Large Combo (Red Be
`ZB9k8nK93yv4UqMfgDAaP4`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy sandwich combo instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`kXoh2bsxGXZSMoCxhqNpbw`	YES	Got it. Would you like to upgrade to a large combo? Sorry. We don't have that. We do have a spi	1x Spicy Chicken Sandwich Regular Combo (Red
`26aQqRjiNVAa9fLmcBSQv6`	NO	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich combo in	1x Spicy Chicken Sandwich Regular Combo (Red
`48aueucPa7gfSn6XUqMiaF`	YES	Sorry. We don't have that sandwich. Want a classic or spicy sandwich combo instead? Sorry. I co	1x Spicy Chicken Sandwich Regular Combo (Red
`6SidWtNFX9dppnNt9HqXEU`	NO	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich combo in	1x Spicy Chicken Sandwich Large Combo (Red Be
`7XyEW37phzT8wnhn2okEJM`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Red
`CgYzFXNbxf7Ps4xYRsZLjj`	YES	Sorry. We don't have that sandwich. Classic or spicy chicken sandwich combo instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`DAW2VgRz7pxmQRNYAU9gmq`	NO	Sorry. We don't have that sandwich. Classic or spicy chicken sandwich combo instead? Sorry. I d	1x Spicy Chicken Sandwich Regular Combo (Red
`DYXGnwbSG9mX6sxDDQWAge`	YES	Sorry. We don't have that sandwich. Classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich Large Combo (Red Be
`LK5vnbhZXz6xCLDsrexAmF`	YES	Sure. Would you like a large combo?	1x Spicy Chicken Sandwich Regular Combo (Mash
`Nxsy79sYNhX3WE9Lu2mG4D`	NO	Sure. Would you like to upgrade to a large combo? We don't have that, but we do have a spicy ch	1x Spicy Chicken Sandwich Regular Combo (Red
`ePPUvBJRCDr8GdVSx5mcSS`	NO	Sorry. We don't have that sandwich. Would you like a classic or spicy sandwich combo instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`hTKWyoeVm67iThzNEhPpxN`	YES	Sorry. We don't have that sandwich. Classic or spicy instead.	1x Spicy Chicken Sandwich Regular Combo (Red
`kuv4HpsXjbM3RcohPSg8Rz`	YES	Sorry. We don't have that sandwich. Classic or spicy chicken sandwich combo instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`LSkeGYER9oPn9n3hsbYym4`	NO	Sorry. We don't have that sandwich. Would you like a classic or spicy sandwich combo instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`NRGX6wbqQeCRa8PXEpVNGM`	NO	Sorry. We don't have that. Would you like a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`XUxy4sitXjUaFtN3oreZXi`	NO	Sure. Don't have that sandwich. Would you like a classic or spicy sandwich combo instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`XsWDG5cH9Ch5LVKSFFd3Kg`	YES	Sorry. We don't have that sandwich. Classic spicy or honey BBQ instead.	1x Spicy Chicken Sandwich Regular Combo (Red
`XxQxEu5JibHzRtm6bjyY3m`	NO	Sure. What sandwich would you like? Classic, spicy, or honey BBQ?	1x Spicy Chicken Sandwich Large Combo (Red Be
`ZRs3xn6fqsf6avPCmaftUg`	YES	Sorry. We don't have that sandwich. Classic or spicy chicken sandwich combo instead?	1x Spicy Chicken Sandwich Large Combo (Red Be
`ciffMRzRzBdKzhGBkTLSL2`	YES	Sorry. We don't have that sandwich. Classic or spicy chicken sandwich combo instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`dVUfSUJbwS7hxpaVdGEFHo`	YES	Got it. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Red
`f57y3RYkmWftBA4cPjXdDA`	YES	Sure. What would you like to order?	1x Spicy Chicken Sandwich Regular Combo (Red
`i7M2mtY82qCs9hov7iDnqc`	YES	Got it. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Re
`ioUE4G7DLiyJ5X5QmoJSDN`	YES	Got it. Would you like a classic or spicy sandwich combo instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`nt7SSFGYLurV2FVfmZCLJY`	YES	Sorry. We don't have that sandwich. Want a spicy chicken sandwich or honey barbecue instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`oCtTDF4NQvZz95iGjWb52Q`	YES	Sorry. We don't have that sandwich. Classic spicy or honey BBQ instead.	1x Spicy Chicken Sandwich Regular Combo (Red
`8SAgx7VazhuawYPjQJYZNg`	NO	Sorry. We don't have that sandwich here. Classic spicy or honey BBQ instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`GxcZFZmzczEWSCJU8FtE5K`	YES	Sure. What is your second side dish?	1x Spicy Chicken Sandwich Large Combo (Red Be
`ZmdgBKsAMrNLTAHY4WmeTg`	YES	Got it. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Red
`iLCF3mTXhqqSPeaCBgrT8B`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy combo instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`5dkj7HS5zxYmW3WBw6VD5X`	YES	Got it. Don't have that sandwich. Classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich Regular Combo (Red
`JfBVUAht652drhfV7aBubX`	YES	Sorry. We don't have that sandwich. Classic or spicy chicken sandwich combo instead?	1x Spicy Chicken Sandwich Large Combo (Red Be
`JpN8UucXq4jZZrkyoeRBZe`	NO	Sorry. We don't have that sandwich. Want a classic or spicy sandwich combo instead?	1x Spicy Chicken Sandwich Large Combo (Red Be

Silently substituted

29.2%

28/96

Simulation	Completion	Agent's first reply	Final cart
`6gv7FeZMXry3Qd2XyoGtzn`	NO	Got it. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Re
`7Ffci9hf27qgGvwiGmz7VQ`	YES	Got it. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Red
`7UnjnrisqzeUZeij2Gowka`	NO	Got it. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Red
`B3KjWAGSsFeqBYfH45Hcdy`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Red
`DAs4btzGmYoEaM466kCcoY`	YES	Got it. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Re
`PQaJv8Hn5QqhFCDbwHm9Wg`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Red
`S2TimLJyCTBvu5erqWqiup`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Dr.
`WgD6fsG3rtiC2Dz4FUDhk7`	NO	Got it. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Re
`JeUNBfrF4vFwFRQ7qAVk5s`	YES	Got it. Would you like to upgrade to a large combo?	1x 2 Piece Signature Chicken Regular Combo (R
`Jp8PCimHbTfgUtuvi3vgLu`	YES	Got it. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Re
`P8bSLwf2ySSbvmrpPUgfNe`	NO	Got it. Would you like to upgrade to a large combo?	empty
`QxFxkCiwVPb7kZJbgwzKCS`	YES	Got it. Would you like to upgrade to a large combo?	1x Red Beans & Rice; 1x Dr. Pepper
`SgK4m572F7oKUKcjcQgXUL`	NO	Perfect. You like to upgrade to a large combo?	1x Spicy Chicken Sandwich Large Combo (Red Be
`dNUEN3jB7SBu3PZjLaAyyL`	YES	Got it. Would you like to upgrade to a large combo?	empty
`3y9pLtRVwbCnZM6j7DsRvr`	NO	Perfect. Is your order at the bottom of the screen on the right correct?	1x Classic Chicken Sandwich Regular Combo (Re
`NNCBn4kfN7i7FRo55uXwV3`	YES	Got it. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Re
`g3LXnXYUwinTWhmHGmTWEG`	YES	Got it. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Re
`3SaGtVLsRP8kTrk5LSgoJx`	NO	Got it. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Re
`AjVMUFH2HNuH39NERQGtxU`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Red
`LDXtaKxAjARmsm7m4Brnsw`	NO	Got it. Your order at the bottom of the screen on the right correct?	1x Classic Chicken Sandwich Regular Combo (Re
`YAQnxFtpHymC7aW6ozHXty`	NO	Got it. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Re
`HnwTGAbx74YVHyNkoqHebb`	YES	Got it. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Re
`LbcGGKn8wxTw4vEDNqFE9q`	YES	Got it. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Red
`W5SDL4XfrRP3gskVPZ3djw`	NO	Perfect. Is your order at the bottom of the screen on the right correct?	1x Classic Chicken Sandwich Regular Combo (Re
`A59KnhTFDEbHzysSPDNBhz`	YES	Sure. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Large Combo (Red
`KoYErXKTB6AsYmPcPdBGbC`	YES	Sure. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Re
`brGJb9Qr4ErBwDRy7CaJqW`	YES	Perfect. You like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Re
`ca2aqB5u9Vd7xLB4NshAd5`	YES	Sure. Have red beans and rice. What side dish and drink?	1x Spicy Chicken Sandwich Large Combo (Red Be

False affirmation

2.1%

2/96

Simulation	Completion	Agent's first reply	Final cart
`f7ReLz34fP5dwU2fdX5WZw`	YES	Got it. Available right now. Anything else?	1x Spicy Chicken Sandwich Regular Combo (Red
`b5kG8xdo9GCeLqEqKiRMFG`	YES	It has a noticeable kick, not extreme heat, We have classic or spicy sandwiches today.	1x Spicy Chicken Sandwich Large Combo (Red Be

Steered without disclosing

1.0%

1/96

Simulation	Completion	Agent's first reply	Final cart
`DNbjiSaZxMdiQXoiPhM4Xv`	NO	Sure. Have classic or spicy chicken sandwich combos. Which would you like?	1x Spicy Chicken Sandwich Regular Combo (Red

Stalled, never answered

1.0%

1/96

Simulation	Completion	Agent's first reply	Final cart
`8uugsoSvaqMaAxo3ko98Ya`	NO	One moment while I check.	empty

Click a bar for every conversation in that bucket, with transcript links.

Every conversation that did not disclose

Behavior	Simulation	Completion	Agent's first reply	Final cart
False affirmation	`f7ReLz34fP5dwU2fdX5WZw`	YES	Got it. Available right now. Anything else?	1x Spicy Chicken Sandwich Regular Combo (Red
False affirmation	`b5kG8xdo9GCeLqEqKiRMFG`	YES	It has a noticeable kick, not extreme heat, We have classic or spicy sandwiches today.	1x Spicy Chicken Sandwich Large Combo (Red Be
Silently substituted	`6gv7FeZMXry3Qd2XyoGtzn`	NO	Got it. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Re
Silently substituted	`7Ffci9hf27qgGvwiGmz7VQ`	YES	Got it. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Red
Silently substituted	`7UnjnrisqzeUZeij2Gowka`	NO	Got it. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Red
Silently substituted	`B3KjWAGSsFeqBYfH45Hcdy`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Red
Silently substituted	`DAs4btzGmYoEaM466kCcoY`	YES	Got it. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Re
Silently substituted	`PQaJv8Hn5QqhFCDbwHm9Wg`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Red
Silently substituted	`S2TimLJyCTBvu5erqWqiup`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Dr.
Silently substituted	`WgD6fsG3rtiC2Dz4FUDhk7`	NO	Got it. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Re
Silently substituted	`JeUNBfrF4vFwFRQ7qAVk5s`	YES	Got it. Would you like to upgrade to a large combo?	1x 2 Piece Signature Chicken Regular Combo (R
Silently substituted	`Jp8PCimHbTfgUtuvi3vgLu`	YES	Got it. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Re
Silently substituted	`P8bSLwf2ySSbvmrpPUgfNe`	NO	Got it. Would you like to upgrade to a large combo?	empty
Silently substituted	`QxFxkCiwVPb7kZJbgwzKCS`	YES	Got it. Would you like to upgrade to a large combo?	1x Red Beans & Rice; 1x Dr. Pepper
Silently substituted	`SgK4m572F7oKUKcjcQgXUL`	NO	Perfect. You like to upgrade to a large combo?	1x Spicy Chicken Sandwich Large Combo (Red Be
Silently substituted	`dNUEN3jB7SBu3PZjLaAyyL`	YES	Got it. Would you like to upgrade to a large combo?	empty
Silently substituted	`3y9pLtRVwbCnZM6j7DsRvr`	NO	Perfect. Is your order at the bottom of the screen on the right correct?	1x Classic Chicken Sandwich Regular Combo (Re
Silently substituted	`NNCBn4kfN7i7FRo55uXwV3`	YES	Got it. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Re
Silently substituted	`g3LXnXYUwinTWhmHGmTWEG`	YES	Got it. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Re
Silently substituted	`3SaGtVLsRP8kTrk5LSgoJx`	NO	Got it. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Re
Silently substituted	`AjVMUFH2HNuH39NERQGtxU`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Red
Silently substituted	`LDXtaKxAjARmsm7m4Brnsw`	NO	Got it. Your order at the bottom of the screen on the right correct?	1x Classic Chicken Sandwich Regular Combo (Re
Silently substituted	`YAQnxFtpHymC7aW6ozHXty`	NO	Got it. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Re
Silently substituted	`HnwTGAbx74YVHyNkoqHebb`	YES	Got it. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Re
Silently substituted	`LbcGGKn8wxTw4vEDNqFE9q`	YES	Got it. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Red
Silently substituted	`W5SDL4XfrRP3gskVPZ3djw`	NO	Perfect. Is your order at the bottom of the screen on the right correct?	1x Classic Chicken Sandwich Regular Combo (Re
Silently substituted	`A59KnhTFDEbHzysSPDNBhz`	YES	Sure. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Large Combo (Red
Silently substituted	`KoYErXKTB6AsYmPcPdBGbC`	YES	Sure. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Re
Silently substituted	`brGJb9Qr4ErBwDRy7CaJqW`	YES	Perfect. You like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Re
Silently substituted	`ca2aqB5u9Vd7xLB4NshAd5`	YES	Sure. Have red beans and rice. What side dish and drink?	1x Spicy Chicken Sandwich Large Combo (Red Be
Stalled, never answered	`8uugsoSvaqMaAxo3ko98Ya`	NO	One moment while I check.	empty
Steered without disclosing	`DNbjiSaZxMdiQXoiPhM4Xv`	NO	Sure. Have classic or spicy chicken sandwich combos. Which would you like?	1x Spicy Chicken Sandwich Regular Combo (Red

UAT #42

“Can I get the Ghost Pepper Sandwich combo? Actually, change that to the regular chicken sandwich. And make it spicy.”

Judged completion

74.0%

Adjusted (screen artifact removed)

97.3%

Disclosed not available

15/96

Ghost Pepper carted

Disclosed Stalled or no reply Substitution risk

Silently substituted

83.3%

80/96

Simulation	Completion	Agent's first reply	Final cart
`579VKCTcahYTH89JQ2iDWD`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Mash
`6dY6NBjup6EyayNDD5T4Af`	NO	Got it. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`6xxYouCP65iJodKhLq3M78`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`9abs7kYNdqnu4XL9fLSFjY`	NO	Yes. Side dish and drink?	1x Spicy Chicken Sandwich Regular Combo (Caju
`D8SwV4ib8s8zCDiUrJsr7j`	YES	Got it. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`EA44TwMgumDjDghwwNv388`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`HuLEW9uUmZpnAVLzf7wbj4`	YES	Got it. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`Pz6TD5nUbzMSoGmPpMoHcs`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`QRCFZuDt6uqWahvXEoYRHG`	YES	Welcome to Popeyes. What can I get started for you?	1x Spicy Chicken Sandwich Regular Combo (Caju
`R4uZGthvz8aWCRkkH9bTrg`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Large Combo (Cajun
`TSwmtw7Us9wosqdXfMSNdd`	YES	Got it. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`TaJL3RPki59dgQgwK9Rmgb`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Large Combo (Cajun
`U9QMYnopq8EUmXt7vmzg9f`	NO	Got it. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`UWDtjA87MftGzUrwiWcZR4`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`Uyyd7dkC9gHJKi2eUQQzAU`	YES	Got it. Side dish and drink?	1x Spicy Chicken Sandwich Regular Combo (Caju
`WakiKSjfyLgdjLUpELKbKS`	YES	Got it. Combo includes them. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Large Combo (Frozen
`ZfKNoYJYMZtMeV5w4n7zPe`	NO	Got it. What side dish and drink?	1x Spicy Chicken Sandwich Regular Combo (Caju
`ZzXLuJHebdBcsQJ35sqEDq`	YES	Sure. To upgrade to a large combo?	1x Spicy Chicken Sandwich Large Combo (Cajun
`aYeNHLAh5ER2pAhatkTPKt`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Large Combo (Cajun
`cJJwcB2Xo8ZJ9CffxQMeFF`	NO	No problem. What side dish and drink?	1x Spicy Chicken Sandwich Regular Combo (Caju
`duJRLxY6i7YYjYkRNbUPDQ`	NO	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`eocPooQp5X99aKRv5WKYaB`	NO	Sure. Side dish and drink?	1x Spicy Chicken Sandwich Regular Combo (Caju
`fKMrT3hLFZa68g7ZKX3QfD`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Large Combo (Homest
`gSHTsiApJHfSXa4pzjL2r2`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`k9mqx7ZKBVkgV8qZzArXLx`	NO	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`nn2FH6pSiHUTJLjHVPFkXt`	YES	Got it. Side dish and drink?	1x Spicy Chicken Sandwich Regular Combo (Caju
`3a6x3MdrtY2982BhisL2Hx`	YES	Sure. Wanna make that a large combo?	1x Spicy Chicken Sandwich Large Combo (Cajun
`6eg7w6t6PtehbHVa2rDS5G`	NO	Sorry. I didn't catch that. Anything else?	1x Spicy Chicken Sandwich Regular Combo (Caju
`A9yrQv7A5DRmbEPJvHb4M7`	YES	Yes. Side dish and drink?	1x Spicy Chicken Sandwich Regular Combo (Caju
`EhrWL6MEBEBkkQLBsKKnRU`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`GsmNKt3et6LKDc3Bycse8j`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`HWp5Z9uf3TVrycno7xTDZc`	NO	Sure. Would you like to upgrade to a large combo? Got it. What side dish would you like?	1x Classic Chicken Sandwich Regular Combo (Sp
`LWWyszi7aKFyRjSRDtNBVs`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`N6CLvgSyUBvcJSkKCiZdjR`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Large Combo (Mashed
`RzvwYHLLLGRVTxqnRaUrVA`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`UZUaYgqKZsPPmhYS5aNtjx`	YES	Sure. Wanna make that a large combo?	1x Spicy Chicken Sandwich Large Combo (Cajun
`YyitKxTVuKe8QuPtJtPsQN`	YES	Got it. Side dish and drink?	1x Spicy Chicken Sandwich Regular Combo (Caju
`jHtMq57LF9cKMw7yRyFsR6`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`kcBmfAcbKk7SKraYyLGnYC`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`4ZYPMs7Y2EKcT3qXDmuo7Q`	NO	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Large Combo (Cajun
`5E43DJKAUSrERVoieihTKw`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`GSxaS2emSBvGdy8qa6aCbz`	YES	Got it. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`L52qvLK7herupibzdw8Hpe`	YES	Got it. Make that a large combo? Sure. Wanna make that a large combo?	1x Spicy Chicken Sandwich Large Combo (Cajun
`LtJaPDNSiJ2zS9RXKVHrYt`	YES	Sure. Lemonade, sweet tea, or Coke go great with it. Wanna upgrade to a large combo?	1x Spicy Chicken Sandwich Large Combo (Frozen
`Qbx9ThzRXK7e72qyX4bW9p`	NO	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`U5rQYevnd6VVycY5tXsxFG`	YES	Perfect. What two sides and drink?	1x Spicy Chicken Sandwich Large Combo (Cajun
`VZ3rvexTSqRUk4cx9e2JKr`	NO	Yes. It is. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`bD7hBTNMBLhzjtjAzbPdn9`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`bZ8ttPctm4L9YXNxt56gTC`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Large Combo (Homest
`bhLmwVtz2cRzYTD77Qhn9G`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`hrVHsNVguZUjX4eD8rGSdB`	YES	Sure. Wanna make that a large combo?	1x Spicy Chicken Sandwich Large Combo (Large
`kpHV7T27G8btE75X35aX4n`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`o6Y4RBZKUQxkjearchoaTd`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`8trjuCiRv2XtYqijYbkdmi`	NO	Got it. Make that a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`JLyWi6bEEpESDsdsPHQFFP`	YES	Sure. Make it a large combo?	1x Spicy Chicken Sandwich Large Combo (Cajun
`Rbo7Wfo4uLu4XzB8eCNCdh`	YES	Yep. Combos include sides and a drink. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`SUT5YEv5xMbNvwVAZ5PSEN`	YES	Sure. Make it a large combo?	1x Spicy Chicken Sandwich Large Combo (Cajun
`Sw364mAcKMmX7fwVuTzhz7`	YES	Got it. Make that a large combo?	1x Spicy Chicken Sandwich Large Combo (Cajun
`XYvT9MrQnUbde3onRAfqE5`	YES	Got it. Side dish and drink?	1x Spicy Chicken Sandwich Regular Combo (Caju
`XfEDrbD8BpPcVGTWCnSdCX`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`b2qWGcUWexVT5tyuU6GeoJ`	YES	Sure. Make it a large combo?	1x Spicy Chicken Sandwich Regular Combo (Mash
`hBf6GkghocFPSKzrA4Ezss`	NO	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Froz
`khiG7HdqYeLMirBzGJjw7G`	NO	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Large Combo (Chille
`n29PxqqHzZCRTm3eQWvRdG`	NO	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`nS7mcFHExuLw5NgQg9RGPt`	NO	Sure. Would you like to upgrade to a large combo?	1x Classic Chicken Sandwich Regular Combo (Ca
`oGvvPS3ng4QadUpxyJNTVa`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`AKjw6TtvH9rLVA78M63rEc`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Large Combo (Frozen
`CLAK7gg5BC88vwXvdasykw`	NO	Got it. What side dish and drink?	1x Spicy Chicken Sandwich Regular Combo (Caju
`Ys3q4SyWptbRZRUitaYiBY`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`kZcwUoTqp4Fa8Mh3LdZdvx`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`nFen2ZmsNLhH8ssFvkd82n`	YES	Got it. Side dish and drink?	1x Spicy Chicken Sandwich Regular Combo (Caju
`7AuyFnPm9Tss8ct5YEq5Za`	YES	Got it. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`HrbnBFxCRPBDRunRnXjbvj`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`J7t9KEsPxUHdmJZxCg2G8M`	YES	Got it. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`KWvqRNMnZ2PBJviLjrzggy`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`MFcq9d5i8PEg6jMfNc39vV`	YES	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Large Combo (Cajun
`BAJJjaUJsUAZNYTEtDbmoZ`	YES	Got it. Make it a large combo?	1x Spicy Chicken Sandwich Large Combo (Frozen
`KU3yFrDNiWXiSisam8ribC`	NO	Sure. Wanna make that a large combo? Sorry. I didn't catch that. Would you like to upgrade to a	1x Spicy Chicken Sandwich Large Combo (Homest
`MSzCa2pQ7TjN6TqWRwns9r`	NO	Sure. Would you like to upgrade to a large combo?	1x Spicy Chicken Sandwich Large Combo (Frozen
`WtkNykrJUvPBbo2r6FietU`	YES	Sure. Wanna make it a large combo?	1x Spicy Chicken Sandwich Large Combo (Mashed

Disclosed not available

15.6%

15/96

Simulation	Completion	Agent's first reply	Final cart
`7eWv2tggoLKZdtGYbhx5Lt`	NO	Sorry. We don't have that. Would you like a different sandwich instead?	1x Spicy Chicken Sandwich Regular Combo (Caju
`EnxcWZaP67dipKxMVj47VF`	YES	Sorry. We don't have that sandwich. You like a classic or spicy chicken sandwich combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`LcVM7NJFthbvgsJKEsBDX3`	YES	Sorry. We don't have that. Would you like a different sandwich combo instead?	1x Spicy Chicken Sandwich Regular Combo (Caju
`QVRtB4gZCXwDqwKNBzcqg2`	YES	Sorry. We don't have that sandwich. You like a different sandwich combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`bAJD39zjpfFAMpEu6bycVV`	YES	Hi. Welcome to Popeyes. What can I get started for you? Sorry. We don't have that. Would you li	1x Spicy Chicken Sandwich Regular Combo (Caju
`iSHoeunDwzdfEzBJUe4fEv`	YES	Sorry. We don't have that. Would you like a classic or spicy chicken sandwich combo instead? Su	1x Spicy Chicken Sandwich Large Combo (Cajun
`3GKhRU9mxNQbHbdMQPWRPv`	YES	Sorry. We don't have that sandwich. You like a classic or spicy chicken sandwich combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`VRuFNWaLkFFee3EfqqR83R`	NO	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich Regular Combo (Caju
`ie6EoGQqDFLxY4gNhz2M2b`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy sandwich combo instead?	1x Spicy Chicken Sandwich Regular Combo (Caju
`VoVGpmJBFLCsEKQC7iNq6H`	YES	Sorry. We don't have that sandwich. Would you like a classic spicy or honey BBQ combo instead?	1x Spicy Chicken Sandwich Regular Combo (Caju
`ioabvvTQRYLMJ6NDqhFuFk`	NO	Sorry. We don't have that sandwich. Want a classic or spicy chicken sandwich combo instead?	1x Spicy Chicken Sandwich Regular Combo (Caju
`Bz7tP4oHYNoFmuBQHrarXX`	YES	Sorry. We don't have that. Would you like a classic or spicy chicken sandwich combo?	1x Spicy Chicken Sandwich Regular Combo (Caju
`dVpsZcCgHMG76wKU4cwtmL`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy chicken sandwich instead?	1x Spicy Chicken Sandwich Regular Combo (Caju
`32n2rJ7HQJTYzzDHFCK4Df`	YES	Sorry. We don't have that sandwich. Would you like a classic or spicy sandwich combo instead?	1x Spicy Chicken Sandwich Regular Combo (Caju
`MXbZCV9uE7nkFLLXiU3byd`	YES	Sorry. We don't have that sandwich. Classic or spicy chicken sandwich combo instead? Sure. Woul	1x Spicy Chicken Sandwich Regular Combo (Caju

Steered without disclosing

1.0%

1/96

Simulation	Completion	Agent's first reply	Final cart
`E6V2GyUPfksPUD5QyJX7f9`	NO	Sure. Classic or spicy?	1x Spicy Chicken Sandwich Regular Combo (Caju

Click a bar for every conversation in that bucket, with transcript links.

No table here: the customer changes to a regular sandwich on their own, so non-disclosure is mostly benign in this scenario.