You are a typical customer calling for assistance. You speak clearly at a normal pace and are generally cooperative. You wait for the agent to finish speaking before responding. You ask relevant follow-up questions when needed and provide requested information when asked. You are neither overly patient nor impatient - you expect reasonable service.
Test case names jump to that scenario's conversations below.
Failures first within each scenario. Simulation IDs open the transcript in Coval. The judge note is Coval's written reason for the Completion verdict.
Order one classic chicken sandwich, no combo. Complete the order, then stop speaking when the agent directs you to the window or hands you off to an employee.
| Simulation | Batch | Verdict | Judge note | Final cart |
|---|---|---|---|---|
9pixPf5PUajH3jkFSFugAd | RBI v2 clean connectivity proof - deepgram | NO | Agent said they would get an employee to help, indicating escalation to a human team member. | 1x Classic Chicken Sandwich |
eW7WGijjfjDh223HdXx8kn | RBI v2 connectivity smoke - deepgram | NO | Agent did not capture a full order and escalated to a human team member for assistance. | empty |
ZwmB9Sknw3eZqEhYsmwtmL | Simulation Run 2026-07-09 21:45 (scratch) | unjudged | empty |
I'll do the 12-piece family meal with all dark meat, spicy, Cajun fries and cole slaw, and two Sprites.
| Simulation | Batch | Verdict | Judge note | Final cart |
|---|---|---|---|---|
XdxoMyu8hgJEMy4azMGTBX | RBI Bakeoff 2026-07-23 | NO | The order was not fully captured as the agent only confirmed one Sprite instead of two. | 2x 12 Piece Signature Chicken Family Meal (Dark Meat, S |
KZStunP48WmmRdbd5k7Upz | RBI Bakeoff 2026-07-24 Pass 5 | NO | Agent escalated to a human employee instead of directing customer to the next window. | 1x 12 Piece Signature Chicken Family Meal (Dark Meat, S |
HLMmf53ijZkjraDDq6HhB5 | RBI Bakeoff 2026-07-24 | NO | The agent did not fully read back the order and escalated to a human team member instead of sending the customer forward. | 1x 12 Piece Signature Chicken Family Meal (Dark Meat, S |
jW5sj4gJVN9RecmoVkFPCz | RBI Bakeoff | NO | The order was not fully captured correctly (Sprite quantity was inconsistent), so full order was not confirmed before asking to pull forward. | 2x 12 Piece Signature Chicken Family Meal (Dark Meat, S |
V2rarner5aQPEKQho4Q4gS | Simulation Run 2026-07-20 22:35 (scratch) | NO | Agent did not complete the order; escalated to human assistance instead of sending forward. | 2x 12 Piece Signature Chicken Family Meal (Dark Meat, S |
hbEmfeoLkLhc3nrWdidFhk | RBI Bakeoff 2026-07-24 | no transcript | — | |
MkvumeukFuUZ6hvLqb2car | RBI Bakeoff | YES | Agent took full order, confirmed accuracy, and told customer to pull forward without escalation. | 2x 12 Piece Signature Chicken Family Meal (Dark Meat, S |
One bacon and cheese sandwich combo, large, with fries and strawberry lemonade.
| Simulation | Batch | Verdict | Judge note | Final cart |
|---|---|---|---|---|
gJxbRi8QVVQCm4Zidmc8GA | RBI Bakeoff 2026-07-23 | NO | Agent escalated to a human team member twice instead of directing customer forward after taking full order. | 1x Classic Bacon & Cheese Chicken Sandwich Large Combo |
P2MFwRsX9AEBeeYnqS2qv4 | RBI Bakeoff 2026-07-24 Pass 5 | NO | Agent fully captured the order but escalated by saying 'An employee will assist.' | 1x Classic Bacon & Cheese Chicken Sandwich Large Combo |
KNCcRCfSxNog7XbrLfy335 | RBI Bakeoff 2026-07-24 | NO | Agent escalated to a human after the customer requested to hear the order back. | 1x Classic Bacon & Cheese Chicken Sandwich Large Combo |
FXFj9jg6YsovEeRmiNVFb4 | RBI Bakeoff | NO | Agent escalated to a human after taking order and didn't direct customer forward themselves. | 1x Classic Bacon & Cheese Chicken Sandwich Large Combo |
ccTAHm7KPQxA9TkErBzCQF | RBI Bakeoff | NO | The agent escalated to a human team member multiple times instead of sending customer forward without handoff. | 1x Classic Bacon & Cheese Chicken Sandwich Large Combo |
AEcTU734K3ct8kNCsZLTKf | RBI Bakeoff 2026-07-24 | no transcript | — | |
RJXER925CVk7QahMhdGFct | Simulation Run 2026-07-20 22:35 (scratch) | YES | Agent fully captured the order and directed the customer to pull forward without escalation. | 1x Classic Bacon & Cheese Chicken Sandwich Large Combo |
Give me the chicken wrap bundle with a mango lemonade.
| Simulation | Batch | Verdict | Judge note | Final cart |
|---|---|---|---|---|
i5mQpjfnRyPkHQ5zLQ9RHo | RBI Bakeoff 2026-07-24 Pass 5 | NO | Agent failed to read back the full order and escalated to a human team member. | 1x Wraps Bundle (Chilled Mango Cane Sweeeet Lemonade, C |
oQStC82y3waiiCcVg3JQZ9 | RBI Bakeoff 2026-07-24 | NO | Agent escalated to a human team member multiple times and did not direct customer to pull forward/next window. | 1x Wraps Bundle (Classic Wrap); 1x Chilled Mango Cane S |
SsLiSbEL8yUhekVkjwMFd9 | RBI Bakeoff | NO | The agent escalated the order confirmation to a human employee multiple times without finalizing the order or directing the customer to pull forward. | 1x Wraps Bundle (Chilled Mango Cane Sweeeet Lemonade, C |
5PAw7bbX9yoDumLr86tYJg | Simulation Run 2026-07-20 22:35 (scratch) | NO | Agent escalated to a human team member instead of directing the customer forward. | 1x Wraps Bundle (Chilled Mango Cane Sweeeet Lemonade, C |
TD9nXrYFikZ7TRQrTywpfJ | RBI Bakeoff 2026-07-24 | no transcript | — | |
hjVTdm8UWN7x6tYdHkXeyp | RBI Bakeoff 2026-07-23 | YES | The agent fully captured the order and instructed the customer to pull forward without escalation. | 1x 12 Piece Chicken Tender Group Bundle (Classic, Black |
8KejEa6aNhjBUmG5QwuqjD | RBI Bakeoff | YES | The agent fully captured the order and directed the customer to pull forward, no escalation occurred. | empty |
Order one regular bacon and cheese sandwich by itself. Do not ask for a combo or a large. If the agent first offers to make it a regular combo, accept with fries and a Coke, then accept a subsequent l
| Simulation | Batch | Verdict | Judge note | Final cart |
|---|---|---|---|---|
eaqaMbvw8fcFS3y9NDj6X4 | RBI Bakeoff 2026-07-23 | NO | Agent repeatedly says an employee will assist instead of directing the customer to pull forward or next window. | 1x Bacon & Cheese Chicken Sandwich Dinner |
2fwqYYbv6kNoNoxQ6y8QbT | RBI Bakeoff 2026-07-24 | NO | Agent confirmed order but escalated to a human instead of directing customer to next window. | 1x Bacon & Cheese Chicken Sandwich Dinner |
jXNQbfvNK4cfb8qQ6y5rnc | RBI Bakeoff | NO | Agent did not direct customer to pull forward; repeatedly stated 'An employee will assist you,' implying escalation. | 1x Bacon & Cheese Chicken Sandwich Dinner |
YGgSbDVwNtRxXsLaFMEa95 | RBI Bakeoff | NO | The agent escalated to a human employee and did not complete the order themselves. | 1x Bacon & Cheese Chicken Sandwich Dinner |
f7faymwAZSPV8UVcwRbWBz | RBI Bakeoff 2026-07-24 | no transcript | — | |
EDkws78ufTcMP79VjjdwUU | RBI Bakeoff 2026-07-24 Pass 5 | YES | The agent fully captured the order and directed the customer to pull forward without escalation. | 1x Bacon & Cheese Chicken Sandwich Dinner |
GMa2owz5Xdp9VAyTQgUdtA | Simulation Run 2026-07-20 22:35 (scratch) | YES | The agent took the full order for a classic bacon and cheese sandwich and directed the customer to pull forward without escalating. | 1x Bacon & Cheese Chicken Sandwich Dinner |
Order five classic tenders by themselves. Do not ask for a combo. If the agent offers to make it a combo, accept and choose cole slaw and a Sprite.
| Simulation | Batch | Verdict | Judge note | Final cart |
|---|---|---|---|---|
FwQcA6knF5XDZEFZM4LYqZ | RBI Bakeoff 2026-07-23 | NO | Agent failed to fully read back the order and deferred to employee assistance, indicating incomplete order capture. | 1x 5 Piece Chicken Tenders Dinner (Classic, Blackened R |
R7DFgxZrVsHmmwUsZgUsQ4 | RBI Bakeoff 2026-07-24 Pass 5 | NO | The agent stated they cannot read back the order and suggested an employee can assist, indicating escalation to a human team member. | 1x 5 Piece Chicken Tenders Dinner (Classic, Blackened R |
NK7jRHpBFGjPjic79EteJH | RBI Bakeoff | NO | Agent failed to read back the order and deferred to an employee for assistance. | 1x 5 Piece Chicken Tenders Dinner (Blackened Ranch, Bol |
KDzriJSbouubErtnxDdHEK | RBI Bakeoff 2026-07-24 | no transcript | — | |
huQEMUy5e4Cbxx7VsPdTFZ | RBI Bakeoff 2026-07-24 | YES | The agent fully captured the order and directed the customer to pull forward without escalation. | 1x 5 Piece Chicken Tenders Dinner (Classic, Blackened R |
eJsCqwEqkNL7PoKg8DaZ6N | RBI Bakeoff | YES | The agent fully captured the order and directed the customer to pull forward without escalation. | 1x 5 Piece Chicken Tenders (Classic, Blackened Ranch, B |
AGz6DngXqAZsKPbWFp5VBh | Simulation Run 2026-07-20 22:35 (scratch) | YES | Agent captured the full order and directed customer to pull forward without escalating. | 1x 5 Piece Chicken Tenders Dinner (Classic, Blackened R |
Order one classic chicken sandwich by itself. Do not ask for a combo. If the agent offers to make it a combo, accept and choose Cajun fries and a Coke.
| Simulation | Batch | Verdict | Judge note | Final cart |
|---|---|---|---|---|
njmQqZ7WFcsKLw6Kwu7JJZ | RBI Bakeoff 2026-07-24 | NO | Agent failed to read back order and escalated to a human employee for assistance. | 1x Classic Chicken Sandwich Large Combo (Cajun Fries, L |
HukJQEqbbkSxkGHP3bRmQP | Simulation Run 2026-07-20 22:35 (scratch) | NO | The agent escalated to a human when the customer requested order read-back. | 1x Classic Chicken Sandwich Large Combo (Cajun Fries, M |
6hSNXwKKgVz9MnVp4Zf8UU | RBI Bakeoff 2026-07-24 | no transcript | — | |
jCjf2tYhL3cqC9VtxjTBLv | RBI Bakeoff 2026-07-23 | YES | The agent fully captured the order and directed the customer to pull forward without escalation. | 1x Classic Chicken Sandwich Regular Combo (Cajun Fries, |
ZcSCeTwHoYZhGFM5xDpwyj | RBI Bakeoff 2026-07-24 Pass 5 | YES | Agent fully captured the order and directed the customer to pull forward without escalation. | 1x Classic Chicken Sandwich |
ftQKkRqnfbzsGCEWvnZkWV | RBI Bakeoff | YES | The agent fully captured the customer's order and directed them to pull forward without escalation. | 1x Classic Chicken Sandwich |
ATTjtj3EuiTTEQNRNsnLNn | RBI Bakeoff | YES | Agent captured the full order and instructed the customer to pull forward without escalating or handing off. | 1x Classic Chicken Sandwich Large Combo (Cajun Fries, M |
I'll take the 3-piece chicken combo, spicy, add a pie - make it the strawberry - and a premium strawberry lemonade.
| Simulation | Batch | Verdict | Judge note | Final cart |
|---|---|---|---|---|
Gvo8rCud6DoLTtLkpG7hVt | RBI Bakeoff 2026-07-24 Pass 5 | NO | Agent escalated to a human team member instead of confirming the full order and directing customer forward. | 1x 3 Piece Signature Chicken Regular Combo (Spicy, Froz |
TKDtcEnLqjtqRAFtX8VtPF | RBI Bakeoff 2026-07-24 | NO | The agent did not read back the full order and deferred to a human employee for verification multiple times. | 1x 3 Piece Signature Chicken Regular Combo (Spicy, Chil |
HsHzQktm9SztgJXTqZfpru | RBI Bakeoff 2026-07-24 | no transcript | — | |
iwEuVDuV7U7Lkeeue3vw3j | RBI Bakeoff 2026-07-23 | YES | Agent captured full order details and directed customer to pull forward without escalation. | 1x 3 Piece Signature Chicken Regular Combo (Spicy, Froz |
kNKkNjvRkM6p6N5Jng8z42 | RBI Bakeoff | YES | Agent took full order, confirmed it, and directed customer to pull forward without escalation. | 1x 3 Piece Signature Chicken Large Combo (Spicy, Frozen |
LmoBEJSNRrLRVfwXyz9hHJ | RBI Bakeoff | YES | The agent captured the full order and directed the customer to pull forward without escalation. | 1x 3 Piece Signature Chicken Large Combo (Spicy, Chille |
RsTg2Yd3PBCcgGqBx2BowN | Simulation Run 2026-07-20 22:35 (scratch) | YES | The agent fully captured the order and directed the customer to pull forward without escalation. | 1x 3 Piece Signature Chicken Regular Combo (Spicy, Froz |
I'd like the 3-piece signature chicken combo, spicy. I don't want fries. What other sides do you have?
| Simulation | Batch | Verdict | Judge note | Final cart |
|---|---|---|---|---|
8CdBxbi3ZDZuMQP6Hn2vRF | Simulation Run 2026-07-20 22:35 (scratch) | NO | The agent escalated to an employee without directing the customer to pull forward or the next window. | 1x 3 Piece Signature Chicken Regular Combo (Spicy, Mash |
6Nen9zEAoqAnvFQL7Pr2J9 | RBI Bakeoff 2026-07-24 | no transcript | — | |
etCLMJgMNaq3bhpqW8CV9L | RBI Bakeoff 2026-07-23 | YES | The agent fully captured the order and directed the customer to pull forward without escalating or handing off. | 1x 3 Piece Signature Chicken Regular Combo (Spicy, Mash |
JHBNFZiNdiszaRwpomgvoe | RBI Bakeoff 2026-07-24 Pass 5 | YES | Agent fully captured the order and directed customer to pull forward without escalation. | 1x 3 Piece Signature Chicken Regular Combo (Spicy, Mash |
K7FotYbpg5kpZk4ckQfSNy | RBI Bakeoff 2026-07-24 | YES | The agent fully captured the order and directed the customer to pull forward without escalating. | 1x 3 Piece Signature Chicken Regular Combo (Spicy, Mash |
Q7LyZZ72wdPpjCLpuBGYui | RBI Bakeoff | YES | Agent fully captured order and directly told customer to pull forward without escalation. | 1x 3 Piece Signature Chicken Regular Combo (Spicy, Mash |
jWvDLHWXUsMWYmBfJar6DF | RBI Bakeoff | YES | The agent fully captured the order and directed the customer to pull forward without escalation. | 1x 3 Piece Signature Chicken Regular Combo (Spicy, Mash |
Order three pieces of spicy signature chicken by themselves. Do not ask for a combo. If the agent offers to make it a combo, accept and choose mashed potatoes and a Coke.
| Simulation | Batch | Verdict | Judge note | Final cart |
|---|---|---|---|---|
AjXYDUMMFsomxtPpVUciRA | Simulation Run 2026-07-20 22:35 (scratch) | NO | The agent escalated to a human by stating an employee will assist the customer, not completing the order alone. | 1x 3 Piece Signature Chicken Regular Combo (Spicy, Mash |
NLBrvvjnF8Y4kzGQA9L9tY | RBI Bakeoff 2026-07-24 | no transcript | — | |
JrFhk8w8KH9Av4wRw8wNh5 | RBI Bakeoff 2026-07-23 | YES | Agent fully captured order and directed customer to pull forward without escalation. | 1x 3 Piece Signature Chicken Large Combo (Spicy, Mashed |
cHuBpeq7PrxYyJbmofwwRW | RBI Bakeoff 2026-07-24 Pass 5 | YES | The agent captured the complete order and directed the customer to pull forward without escalation. | 1x 3 Piece Signature Chicken Large Combo (Spicy, Mashed |
BTqpCuTCsSEsE58stbi3K9 | RBI Bakeoff 2026-07-24 | YES | The agent fully captured the order and directed the customer to pull forward without escalation. | 1x 3 Piece Signature Chicken Large Combo (Spicy, Mashed |
ZtQ3rMbi44ADLWYpyQLh92 | RBI Bakeoff | YES | Agent fully captured the order and directed customer to pull forward without escalating. | 1x 3 Piece Signature Chicken Large Combo (Spicy, Mashed |
7JQ5H95h3vPo9c53DUDi3J | RBI Bakeoff | YES | The agent fully captured the order and directed the customer to pull forward without escalation. | 1x 3 Piece Signature Chicken Large Combo (Spicy, Mashed |
Can I get the Ghost Pepper Sandwich combo? Actually, change that to the regular chicken sandwich. And make it spicy.
| Simulation | Batch | Verdict | Judge note | Final cart |
|---|---|---|---|---|
duJRLxY6i7YYjYkRNbUPDQ | RBI Bakeoff | NO | The agent escalated to a human team member instead of completing the order and sending the customer forward. | 1x Spicy Chicken Sandwich Regular Combo (Cajun Fries, C |
8jPgoWyFgFgkWg5RwnsbVC | RBI Bakeoff 2026-07-24 | no transcript | — | |
N6CLvgSyUBvcJSkKCiZdjR | RBI Bakeoff 2026-07-23 | YES | The agent fully captured the order and directed the customer to pull forward without escalation. | 1x Spicy Chicken Sandwich Large Combo (Mashed Potatoes |
XYvT9MrQnUbde3onRAfqE5 | RBI Bakeoff 2026-07-24 Pass 5 | YES | Agent fully captured the order and directed customer to pull forward without escalation. | 1x Spicy Chicken Sandwich Regular Combo (Cajun Fries, C |
bD7hBTNMBLhzjtjAzbPdn9 | RBI Bakeoff 2026-07-24 | YES | The agent took the full order and clearly told the customer to pull forward without escalation. | 1x Spicy Chicken Sandwich Regular Combo (Cajun Fries, C |
HuLEW9uUmZpnAVLzf7wbj4 | RBI Bakeoff | YES | The agent fully captured the order, confirmed it with the customer, and directed them to pull forward without escalation. | 1x Spicy Chicken Sandwich Regular Combo (Cajun Fries, C |
nFen2ZmsNLhH8ssFvkd82n | Simulation Run 2026-07-20 22:35 (scratch) | YES | The agent fully captured the order and directed the customer to pull forward without escalation. | 1x Spicy Chicken Sandwich Regular Combo (Cajun Fries, C |
Can I have a Cajun Rice please?
| Simulation | Batch | Verdict | Judge note | Final cart |
|---|---|---|---|---|
R47RU2VwngJLKkCDRb3Fhb | Simulation Run 2026-07-20 22:35 (scratch) | NO | Agent did not complete the order themselves and indicated that an employee could help with unavailable item. | 1x Red Beans & Rice |
mSwqc33nbEEQdi5baAqBEy | RBI Bakeoff 2026-07-24 | no transcript | — | |
2vWLVf22BBP87G7oQ2LFr7 | RBI Bakeoff 2026-07-23 | YES | Agent fully captured order and instructed customer to pull forward without escalation. | 1x Red Beans & Rice |
iETFc6cWBjVosumqdDtEL5 | RBI Bakeoff 2026-07-24 Pass 5 | YES | The agent captured the full order (Red Beans & Rice, Regular size) and directed the customer to pull forward without escalation. | 1x Red Beans & Rice |
LuaHhVFRShMdAkuH3mXDKF | RBI Bakeoff 2026-07-24 | YES | The agent fully captured the order and instructed the customer to pull forward without escalation. | 1x Red Beans & Rice |
VW2CEmiE4HWvQz7muCkoaC | RBI Bakeoff | YES | The agent fully captured the order for red beans and rice and directed the customer to pull forward without escalation. | 1x Red Beans & Rice |
UP2ncKsbCAnHJNGv5P9LzB | RBI Bakeoff | YES | Agent took the full order of red beans and rice, confirmed it with the customer, and directed them to pull forward without escalation. | 1x Red Beans & Rice |
Do you have nuggets?
| Simulation | Batch | Verdict | Judge note | Final cart |
|---|---|---|---|---|
EsFDbbGBBZYkEk7n3sgfuq | RBI Bakeoff | NO | Agent escalated to a human employee instead of completing the order and directing the customer forward. | 1x Kids Tender Meal (Buttermilk Ranch) |
XtbtYddcLBzKe8wbCww3P7 | RBI Bakeoff 2026-07-24 | no transcript | — | |
CSa66eud6bzyCtzGNwSU7S | RBI Bakeoff 2026-07-23 | YES | The agent fully captured the order and directed the customer to pull forward without escalation. | 1x 5 Piece Chicken Tenders Large Combo (Blackened Ranch |
4p8zjB2qV8WuBQSNXGBPRW | RBI Bakeoff 2026-07-24 Pass 5 | YES | Agent captured full order details and directed customer to pull forward without escalation. | 1x 5 Piece Chicken Tenders Large Combo (Cajun Fries, Wi |
bcGT5aZvMjmQgUNP7aMwNH | RBI Bakeoff 2026-07-24 | YES | The agent captured the full order including modifications and directed the customer to pull forward without escalating. | 1x 5 Piece Chicken Tenders Large Combo (Cajun Fries, Ma |
XELGy6ySsZMuEKLF3aviCo | RBI Bakeoff | YES | The agent fully captured the customer's order and directed them to pull forward without escalating. | 1x 5 Piece Chicken Tenders Large Combo (Blackened Ranch |
ekBTGz6xmYSkPC6Jd94XsK | Simulation Run 2026-07-20 22:35 (scratch) | YES | Agent captured the full order and instructed the customer to pull forward without escalating. | 1x 3 Piece Chicken Tenders Regular Combo (Classic, Caju |
Start by ordering the 3-piece signature chicken combo, spicy, with mashed potatoes and a Coke. Before the order is finalized, change it to the 4-piece combo.
| Simulation | Batch | Verdict | Judge note | Final cart |
|---|---|---|---|---|
eofuuonX2y4uYkqHfoRGxx | RBI Bakeoff 2026-07-24 | no transcript | — | |
DcQo3e9Txqrrd7GdDmTogj | RBI Bakeoff 2026-07-23 | YES | The agent fully captured the order and directed the customer to pull forward without escalation. | 1x 4 Piece Signature Chicken Regular Combo (Spicy, Mash |
GTbJJ44fSKNSgRckBYauKD | RBI Bakeoff 2026-07-24 Pass 5 | YES | The agent fully captured the modified order and directed the customer to pull forward without escalation. | 1x 4 Piece Signature Chicken Regular Combo (Spicy, Mash |
BqmydQNFa2nkuWd7bQXt6e | RBI Bakeoff 2026-07-24 | YES | The agent captured the full order and directed the customer to pull forward without escalation. | 1x 4 Piece Signature Chicken Regular Combo (Spicy, Mash |
AFr3aJqF2RcVuX4mJPkRoc | RBI Bakeoff | YES | Agent fully captured the four-piece combo order with modifications and told customer to pull forward without escalation. | 1x 4 Piece Signature Chicken Regular Combo (Spicy, Mash |
W8KnRNTM9M3iTLUtQgQYtj | RBI Bakeoff | YES | The agent took the full order, confirmed it with the customer, and directed them to pull forward without escalation. | 1x 4 Piece Signature Chicken Regular Combo (Spicy, Mash |
C7GPnbvcj682ZQ4cdor7y5 | Simulation Run 2026-07-20 22:35 (scratch) | YES | Agent captured the full order and directed customer to pull forward without escalating or handing off. | 1x 4 Piece Signature Chicken Regular Combo (Spicy, Mash |
One Ghost Pepper Sandwich, no combo.
| Simulation | Batch | Verdict | Judge note | Final cart |
|---|---|---|---|---|
9rZXsbyFCu3CEhp5EYdg6g | RBI Bakeoff 2026-07-24 | no transcript | — | |
f5AoKWT3Xsu492SNjtDaa5 | RBI Bakeoff 2026-07-23 | YES | The agent captured the full order and directed the customer to pull forward with no escalation or handoff. | 1x Spicy Chicken Sandwich |
6WNc74sgwcUudYhgFAo5BZ | RBI Bakeoff 2026-07-24 Pass 5 | YES | The agent took the full order and directed the customer to pull forward without escalation. | 1x Spicy Chicken Sandwich |
7US5UtBNubTuKxP9M8eEvR | RBI Bakeoff 2026-07-24 | YES | The agent fully captured the order and directed the customer to pull forward without any human escalation. | 1x Spicy Chicken Sandwich |
GVwFnNWqtSoWUk4KiyEhb4 | RBI Bakeoff | YES | Agent took full order, confirmed it, and directed customer to pull forward without escalation. | 1x Spicy Chicken Sandwich |
cCJWSjbpDj92opMF3uAkdz | RBI Bakeoff | YES | Agent took full order of spicy chicken sandwich and directed customer to pull forward without escalation. | 1x Spicy Chicken Sandwich |
ajuwNDBzsF4v3BHyJuRC3w | Simulation Run 2026-07-20 22:35 (scratch) | YES | The agent fully captured the customer's order and directed them to pull forward without escalating. | 1x Spicy Chicken Sandwich |
Can I get the ghost pepper sandwich combo, swap the fries for red beans & rice, and a Dr Pepper?
| Simulation | Batch | Verdict | Judge note | Final cart |
|---|---|---|---|---|
cwaibRJC3SLk28hzWoibbe | RBI Bakeoff 2026-07-24 | no transcript | — | |
dNUEN3jB7SBu3PZjLaAyyL | RBI Bakeoff 2026-07-23 | YES | Order was fully captured with sides and drink, and customer was directed to pull forward without escalation. | empty |
ciffMRzRzBdKzhGBkTLSL2 | RBI Bakeoff 2026-07-24 Pass 5 | YES | The agent fully captured the order with modifications and directed the customer to pull forward without escalation. | 1x Spicy Chicken Sandwich Regular Combo (Red Beans and |
7XyEW37phzT8wnhn2okEJM | RBI Bakeoff 2026-07-24 | YES | Agent captured full order with modifications and asked customer to pull forward without escalating. | 1x Spicy Chicken Sandwich Regular Combo (Red Beans and |
2p7khitxWyfVdEWyXXkevv | RBI Bakeoff | YES | The agent fully captured the order including sandwich, sides, and drink, then directed customer to pull forward without escalation. | 1x Spicy Chicken Sandwich Large Combo (Red Beans and Ri |
Ej5yJ9T39KETceTnQZKhyA | RBI Bakeoff | YES | Agent fully captured the order including modifications and directed the customer to pull forward without escalation. | 1x Spicy Chicken Sandwich Regular Combo (Red Beans and |
ZmdgBKsAMrNLTAHY4WmeTg | Simulation Run 2026-07-20 22:35 (scratch) | YES | The agent captured the full order including modifications and directed customer to pull forward without escalation. | 1x Spicy Chicken Sandwich Regular Combo (Red Beans and |
I'll do the chicken sandwich by itself and a side of fries.
| Simulation | Batch | Verdict | Judge note | Final cart |
|---|---|---|---|---|
MeaSJHjZt6sv253oMjwLxm | RBI Bakeoff 2026-07-24 | no transcript | — | |
FgC87aaqGSii3yNCWCZWn4 | RBI Bakeoff 2026-07-23 | YES | Agent fully captured the order and directed customer to pull forward without escalation. | 1x Classic Chicken Sandwich; 1x Cajun Fries |
ZdiQaU64Tumg7XrxmTPTG7 | RBI Bakeoff 2026-07-24 Pass 5 | YES | Agent captured full order and directed customer to pull forward without escalation. | 1x Classic Chicken Sandwich; 1x Cajun Fries |
YrZ9WsuKjd6ncDateUKTfu | RBI Bakeoff 2026-07-24 | YES | Agent captured full order and directed customer to pull forward without escalation. | 1x Classic Chicken Sandwich; 1x Cajun Fries |
kCeMGUNbDk2h5TGAnuFCiw | RBI Bakeoff | YES | The agent fully captured the order and directed the customer to pull forward without escalation. | 1x Classic Chicken Sandwich; 1x Cajun Fries |
PPyjSTyQTRzBf49MVksLt4 | RBI Bakeoff | YES | Agent fully captured order and directed customer to pull forward without escalating to a human. | 1x Classic Chicken Sandwich; 1x Cajun Fries |
M8BdUEGntkiWNvCofEnh4t | Simulation Run 2026-07-20 22:35 (scratch) | YES | The agent fully captured the order and directed the customer to pull forward without escalating. | 1x Classic Chicken Sandwich; 1x Cajun Fries |
I'd like the 5-piece tenders combo, blackened and spicy, with cole slaw and a Coke.
| Simulation | Batch | Verdict | Judge note | Final cart |
|---|---|---|---|---|
hctaB2TxF3MtBmJGnPteVa | RBI Bakeoff 2026-07-24 | no transcript | — | |
6viQvJL6ZB4YQWvpqDMv2C | RBI Bakeoff 2026-07-23 | YES | The agent captured the full order, confirmed it, and instructed the customer to pull forward without escalation. | 1x 5 Piece Chicken Tenders Regular Combo (Blackened, Co |
6kWmh6wUMDRYzDLEbJGU5f | RBI Bakeoff 2026-07-24 Pass 5 | YES | The agent fully captured the customer's order and instructed them to pull forward without any escalation. | 1x 5 Piece Chicken Tenders Regular Combo (Blackened, Co |
gUrM5pLgWq7u4pUdXfLww7 | RBI Bakeoff 2026-07-24 | YES | The agent fully captured the order, confirmed its accuracy, and directed the customer to pull forward without escalating. | 1x 5 Piece Chicken Tenders Regular Combo (Blackened, Co |
N9LMABRYJx3QYjEKbgmQ97 | RBI Bakeoff | YES | The agent took the full order, confirmed it, and directed the customer to pull forward without escalating. | 1x 5 Piece Chicken Tenders Regular Combo (Blackened, Co |
9bNAxJwjtYLCMD5Ae4bix9 | RBI Bakeoff | YES | The agent fully captured the order, confirmed it, and directed the customer to pull forward without escalation. | 1x 5 Piece Chicken Tenders Regular Combo (Blackened, Co |
BuNFyG9mt9jyoFbMMJyTmo | Simulation Run 2026-07-20 22:35 (scratch) | YES | The agent fully captured the order, confirmed its accuracy, and directed the customer to pull forward without escalating. | 1x 5 Piece Chicken Tenders Regular Combo (Blackened, Co |