← RBI Bakeoff: Coval results

Behavioral - Too-Talkative

Speak naturally and conversationally like a real drive-thru customer. Stay in character and only order/respond as a customer would. You are very chatty, going off on tangents and small talk while slowly getting to your order.

Completion rate
89.3%
125/140 judged conversations
Conversations
391
Failed
15
No transcript
221

Completion rate by test case, this persona only

Test case names jump to that scenario's conversations below.

81.8%
9/11
85.7%
6/7
85.7%
6/7
87.5%
7/8
87.5%
7/8
87.5%
7/8
90.0%
9/10
100.0%
7/7
100.0%
7/7
100.0%
7/7
100.0%
7/7
100.0%
7/7

Every conversation, by test case

Failures first within each scenario. Simulation IDs open the transcript in Coval. The judge note is Coval's written reason for the Completion verdict.

Combo offer after signature chicken

7/12 passed (58%)View in Coval →

Order three pieces of spicy signature chicken by themselves. Do not ask for a combo. If the agent offers to make it a combo, accept and choose mashed potatoes and a Coke.

SimulationBatchVerdictJudge noteFinal cart
KquhRWKPmxH87YTA6SWJihRBI BakeoffNOAgent said 'An employee will assist you,' indicating escalation to a human team member.1x 3 Piece Signature Chicken Regular Combo (Spicy, Mash
7q9nqzAFpSwUUuNfn67y2NSimulation Run 2026-08-16 21:10NOThe transcript shows the order but lacks confirmation and direction to pull forward, no indication of order completion or next step.1x 3 Piece Signature Chicken (Spicy)
NRnAQqyW8ZgYZV8wepuA3vSimulation Run 2026-08-16 21:10NOAgent never confirmed full order completion or directed customer to pull forward; no indication order was finalized without escalation.1x 3 Piece Signature Chicken (Spicy)
jfkhr4AR5yKXGG7gWNxLQMSimulation Run 2026-08-16 21:10NOThe agent did not explicitly direct the customer to pull forward or the next window after taking the order.1x 3 Piece Signature Chicken (Spicy)
U5TYkPaFmc2sXS6YBixUaSSimulation Run 2026-08-17 01:07NOThe transcript does not show the agent directing the customer to pull forward or the next window after order capture.1x 3 Piece Signature Chicken (Spicy)
3PMengjzRzkZeKpmCgXsqfSimulation Run 2026-08-16 21:10UNKNOWNThe transcript does not show the agent taking an order or directing the customer to pull forward.empty
7QEANcuUokxZWWBtPGao2zSimulation Run 2026-08-16 21:10no transcript—
GTBUUkZUaXPcnaaPBo2QKZSimulation Run 2026-08-16 21:10UNKNOWNThe transcript contains only greetings and no order or direction information is presented.empty
ZqV3ZnZ47VNHbddDQZLCgsSimulation Run 2026-08-16 21:10UNKNOWNThe transcript lacks any confirmation or completion of the order and no direction to pull forward or next window.empty
aiWkppRDoccJFkm33pcnVxSimulation Run 2026-08-16 21:10UNKNOWNTranscript lacks agent confirmation of order completion or direction to pull forward/next window.1x 3 Piece Signature Chicken (Spicy)
nymXCbbKh8HiQpE3MQeeVBSimulation Run 2026-08-16 21:10no transcript—
4mbmRwsrPESzmFgDQLGFbsTest new prompt (Aug)UNKNOWNThe transcript does not show the agent fully capturing the order or directing the customer to pull forward or next window.empty
ASQfkN3ehu5vPMMYrqLvpyTest new prompt (Aug)UNKNOWNThe transcript only contains greetings and no order or direction to pull forward.empty
KuexwvSWENrFyHMARqDGokTest new prompt (Aug)UNKNOWNThe transcript contains only greetings and no order details or direction to pull forward.empty
NVCRhgNcs9gNVbjxTFyERNTest new prompt (Aug)UNKNOWNTranscript does not show the agent completing the order or directing the customer to pull forward or the next window.empty
RLAPwCGSpfyC3Kr2XBLR2uTest new prompt (Aug)UNKNOWNTranscript only contains greetings and no order or direction information.empty
jFgEgABnYo2fvesuoaxtvERBI Bakeoff 2026-07-23YESAgent captured the full order including modifications, confirmed accuracy, and directed customer to pull forward without escalation.1x 3 Piece Signature Chicken Large Combo (Spicy, Mashed
h7Mi7aQY8KoXcViGW6nbhWRBI Bakeoff 2026-07-24 Pass 5YESThe agent fully captured the order including combo details and directed the customer to pull forward without escalation.1x 3 Piece Signature Chicken Regular Combo (Spicy, Mash
2m7Gys65E8uf4G2Xs6Qk7uRBI Bakeoff 2026-07-24YESThe agent fully captured the order with combo and sides, then directed the customer to pull forward without escalation.1x 3 Piece Signature Chicken Regular Combo (Spicy, Mash
7yzkYtYeoBRxnsECXSzpMXRBI BakeoffYESThe agent captured the full order and directed the customer to pull forward without escalation.1x 3 Piece Signature Chicken Large Combo (Spicy, Mashed
Yj9MkSMhrEU8SCzchMkydhSimulation Run 2026-07-20 23:58 (scratch)YESThe agent fully captured the order and directed the customer to pull forward without escalation.1x 3 Piece Signature Chicken Large Combo (Spicy, Mashed
PrXbsQHQbpDWisQvCWCTM2Simulation Run 2026-08-16 21:10YESAgent took the full order and sent customer forward without escalation.1x 3 Piece Signature Chicken (Spicy)
3p4Z5oCJrJCJpAiB5etkRSSimulation Run 2026-08-18 16:53YESThe agent fully captured the order and asked the customer to pull forward without escalating or handing off.empty

UAT #10

9/11 passed (82%)View in Coval →

Can I get the ghost pepper sandwich combo, swap the fries for red beans & rice, and a Dr Pepper?

SimulationBatchVerdictJudge noteFinal cart
8uugsoSvaqMaAxo3ko98YaRBI BakeoffNOThe agent did not finalize the order and handed off to an employee for assistance.empty
DdxdbJEGX6S2yT6gZiDuc8Simulation Run 2026-08-17 01:07NOThe transcript shows no agent response capturing the full order or directing the customer forward.empty
35mwkRitdocv2hBdtDhzexSimulation Run 2026-08-16 21:10no transcript—
6Mxn2rXidTS59JiJXhQt4PSimulation Run 2026-08-16 21:10no transcript—
BLN7nrfrHzvFabYmZ3LWxcSimulation Run 2026-08-16 21:10no transcript—
HsHggKBZZwReNyvrUPvP2BSimulation Run 2026-08-16 21:10no transcript—
WPdTNF4HPJ9whJb4y8iXBoSimulation Run 2026-08-16 21:10no transcript—
czWopgXXtB8pmciZkCMMcfSimulation Run 2026-08-16 21:10no transcript—
eSYcN9jcS9HCQTHNgtMpUoSimulation Run 2026-08-16 21:10no transcript—
g28KgPXhAtLxcLsQXfs9WYSimulation Run 2026-08-16 21:10no transcript—
ibduwcd8X4tmkkQe8UXaKWSimulation Run 2026-08-16 21:10no transcript—
ktHthZzfL5i9QtmCHaZ4BRSimulation Run 2026-08-16 21:10no transcript—
9etLdACSXyY8g83prEDKp5Test new prompt (Aug)no transcript—
iesbDxRdzyuT5v6aKDQH6rTest new prompt (Aug)no transcript—
J3bRUZyd6zzDgcNQgzHRmvRBI Bakeoff 2026-07-23YESThe agent fully captured the customer's order including modifications and directed them to pull forward to the window without escalation.1x Spicy Chicken Sandwich Regular Combo (Red Beans and
nt7SSFGYLurV2FVfmZCLJYRBI Bakeoff 2026-07-24 Pass 5YESThe agent fully captured the order and directed the customer to pull forward without escalation.1x Spicy Chicken Sandwich Regular Combo (Red Beans and
b5kG8xdo9GCeLqEqKiRMFGRBI Bakeoff 2026-07-24YESThe agent fully captured the order, confirmed it with the customer, and directed them to pull forward without escalating.1x Spicy Chicken Sandwich Large Combo (Red Beans and Ri
f7ReLz34fP5dwU2fdX5WZwRBI BakeoffYESThe agent fully captured the order with modifications, confirmed it, and directed the customer to pull forward without escalation.1x Spicy Chicken Sandwich Regular Combo (Red Beans and
ca2aqB5u9Vd7xLB4NshAd5Simulation Run 2026-07-20 23:58 (scratch)YESThe agent fully captured the order, confirmed details with the customer, and directed them to pull forward to the window without escalation.1x Spicy Chicken Sandwich Large Combo (Red Beans and Ri
c9KGhvzPTYxTHBkE7DziQ7Simulation Run 2026-08-18 16:53YESAgent fully captured the order and directed customer to pull forward without escalation or handoff.empty
5MYDnCRWDu8w4gGstnDte8Test new prompt (Aug)YESThe agent fully captured the customer's order with all modifications and directed them to pull forward with no escalation.1x Spicy Chicken Sandwich Large Combo (Red Beans and Ri
6CHJGLZ5P9DvfguRUrEQugTest new prompt (Aug)YESAgent fully captured the order including modifications and directed customer to pull forward without escalation.1x Spicy Chicken Sandwich Large Combo (Red Beans and Ri
8zj6BupDFfgytmiUBxYFtdTest new prompt (Aug)YESThe agent fully captured the order details and directed the customer to pull forward without escalation.1x Spicy Chicken Sandwich Large Combo (Red Beans and Ri

UAT #29

6/7 passed (86%)View in Coval →

I'll do the 12-piece family meal with all dark meat, spicy, Cajun fries and cole slaw, and two Sprites.

SimulationBatchVerdictJudge noteFinal cart
NcG5WLJfyH6WNxiFgt326wRBI Bakeoff 2026-07-23NOThe agent repeatedly stated that an employee will assist the customer, indicating escalation to a human team member before completion.1x 12 Piece Signature Chicken Family Meal (Dark Meat, S
AcwLHgURH2SzZo6cVubpt4Simulation Run 2026-08-16 21:10no transcript—
CjtFerGrpgGC9dhLVa5QTYSimulation Run 2026-08-16 21:10no transcript—
DUoCNWvKVkR8RHAnNvydujSimulation Run 2026-08-16 21:10no transcript—
JaZCCwGiEWBGvpn2NCsYG3Simulation Run 2026-08-16 21:10no transcript—
NTBvAs3BjGpK7q6HTv2C3SSimulation Run 2026-08-16 21:10no transcript—
VBGr66c9VTPLTLFvKj6JKVSimulation Run 2026-08-16 21:10no transcript—
VmHygVDVmBbgP2oXLMXcjCSimulation Run 2026-08-16 21:10UNKNOWNThe transcript does not include the agent taking the full order or directing the customer to the next window.empty
fbqYezSQRAKYVibaMYhzWTSimulation Run 2026-08-16 21:10no transcript—
gESftCWoJLxUB8wJrxddo6Simulation Run 2026-08-16 21:10no transcript—
mM8MU2P2ZoQt4wGmdfigeoSimulation Run 2026-08-16 21:10no transcript—
YAcmSms3ASjZ9UTe2KyTipSimulation Run 2026-08-17 01:07UNKNOWNThe agent never took the order or directed the customer forward, nor escalated or bailed; no order completion is evident.empty
Ba356gsMdvNCYLvYT2c56fTest new prompt (Aug)no transcript—
FseB2DLLFgUm9wbBQZZLFATest new prompt (Aug)no transcript—
WQgaEWtFJfKTLisbSdpudVTest new prompt (Aug)no transcript—
ae9YNKgijcoXPwd8dj9kCwTest new prompt (Aug)no transcript—
cKWfeYAkt7pmiuX7aNqRf2Test new prompt (Aug)no transcript—
PQVc648oE3aQMoHQ9TNjwRRBI Bakeoff 2026-07-24 Pass 5YESThe agent took the full order including modifications and directed the customer to pull forward without escalating.1x 12 Piece Signature Chicken Family Meal (Dark Meat, S
imZrFQMXCxeHqM8WQ3pGbBRBI Bakeoff 2026-07-24YESAgent fully captured the order and instructed customer to pull forward to the window without escalation.1x 12 Piece Signature Chicken Family Meal (Spicy, Dark
9QEMtT3eSiLNtVsTDk7BkbRBI BakeoffYESAgent fully captured the order and directed customer to pull forward to the window without escalation.1x 12 Piece Signature Chicken Family Meal (Dark Meat, S
LCfJhGKnfKsY4YWqTRkKp3RBI BakeoffYESThe agent captured the full order and directed the customer to the window without escalating or handing off.1x 12 Piece Signature Chicken Family Meal (Dark Meat, S
QMxgSbWoLa92BTnDU4rtXmSimulation Run 2026-07-20 23:58 (scratch)YESAgent fully captured the order and directed the customer to pull forward without escalation.1x 12 Piece Signature Chicken Family Meal (Dark Meat, S
TXMvioT89QVRSe5f9KAq7hSimulation Run 2026-08-18 16:53YESThe agent fully captured the order and directed the customer to pull forward without escalation.empty

UAT #61

6/7 passed (86%)View in Coval →

Order one regular bacon and cheese sandwich by itself. Do not ask for a combo or a large. If the agent first offers to make it a regular combo, accept with fries and a Coke, then accept a subsequent l

SimulationBatchVerdictJudge noteFinal cart
PLV8acSdbN53HmfU6NmDTbRBI Bakeoff 2026-07-24NOThe agent did not complete the order by themselves but handed off to an employee at the window.1x Classic Bacon & Cheese Chicken Sandwich
Ao4FYmNKfAheyPRLfhrhE6Simulation Run 2026-08-16 21:10no transcript—
CajHcvNS9fYb8sLRmM3ACkSimulation Run 2026-08-16 21:10no transcript—
P73aTnZXTNPaFtLVAFJHoZSimulation Run 2026-08-16 21:10no transcript—
Tb3Ve3V3AuEzT6zTQaNoKBSimulation Run 2026-08-16 21:10no transcript—
ZLHX2eynsNeFYVuCGJPVpjSimulation Run 2026-08-16 21:10no transcript—
bxhRtK6VdPoJWfqW62dTc8Simulation Run 2026-08-16 21:10no transcript—
eKoc4F4qMWwh5TFuvSm3kWSimulation Run 2026-08-16 21:10no transcript—
jdMocRFH8eU2joN53y8uSfSimulation Run 2026-08-16 21:10no transcript—
kb7s43FhdjPkrDDqpR64o8Simulation Run 2026-08-16 21:10no transcript—
nq2YeKvooZv8YjdF88sEPtSimulation Run 2026-08-16 21:10no transcript—
CQ9FDirKjtUVGSA7ACQywaSimulation Run 2026-08-17 01:07UNKNOWNThe transcript contains no information about taking an order, directing to pull forward, or escalation; only greetings are present.empty
8rQN4CRA2B2Gmf5CxNfbUgTest new prompt (Aug)no transcript—
UAWPFi4hsMUfXDRE8UjUcATest new prompt (Aug)no transcript—
WEb5CRVU5AQa6UhkKkYWxwTest new prompt (Aug)no transcript—
aLNftnvPhv6hADuJs7ae5eTest new prompt (Aug)no transcript—
cimvndqPCSSYZnb9p9YNHrTest new prompt (Aug)no transcript—
5u2y8ULwNebRDeSer6Uoq3RBI Bakeoff 2026-07-23YESThe agent fully captured the classic bacon and cheese sandwich order and directed the customer to the window without escalation.1x Bacon & Cheese Chicken Sandwich Dinner
RMGPDWDRy9JjcrWZaxuoBaRBI Bakeoff 2026-07-24 Pass 5YESThe agent fully captured the customer's order and instructed them to pull forward without escalating.1x Classic Bacon & Cheese Chicken Sandwich
UnQZTsy7DCrHg2bMCrLCJjRBI BakeoffYESAgent fully captured the order and directed the customer to pull forward to the window without escalation.1x Spicy Bacon & Cheese Chicken Sandwich
SSQKk2DRn7RhosmBhjKbNERBI BakeoffYESAgent fully captured the Classic Bacon & Cheese Chicken Sandwich order and directed the customer to pull forward without escalation.1x Classic Bacon & Cheese Chicken Sandwich
MGAbBzAuQHrqxXW3UCTtmeSimulation Run 2026-07-20 23:58 (scratch)YESAgent took full order, confirmed it twice, and directed customer to pull forward without escalation.1x Classic Bacon & Cheese Chicken Sandwich
PB4hUXGfUoNGWquPdprnSXSimulation Run 2026-08-18 16:53YESAgent confirmed full order and instructed customer to pull forward without escalation or handoff.empty

Mid-order quantity change

7/8 passed (88%)View in Coval →

Start by ordering the 3-piece signature chicken combo, spicy, with mashed potatoes and a Coke. Before the order is finalized, change it to the 4-piece combo.

SimulationBatchVerdictJudge noteFinal cart
f3hidmZyzHJV5tfmQqFZnsSimulation Run 2026-08-17 01:07NOThe conversation does not include the agent directing the customer to pull forward or the next window after taking the full order.1x 4 Piece Signature Chicken Large Combo (Spicy, Large
7jEs9V9PmXEYjP8XyaAsQ4Simulation Run 2026-08-16 21:10no transcript—
ButyqQ5qg4QFHfkrxTFWToSimulation Run 2026-08-16 21:10no transcript—
DoT7TURi2Je4aKtxZx4RtPSimulation Run 2026-08-16 21:10no transcript—
RiqyviMyY92oAavSuRRjzBSimulation Run 2026-08-16 21:10no transcript—
UFnX7aJUt4aHH6pFyVRn7bSimulation Run 2026-08-16 21:10no transcript—
WovkhsGCpSdxCocha5N8mcSimulation Run 2026-08-16 21:10no transcript—
YP7jS32RcZw6CZRzYcvf8aSimulation Run 2026-08-16 21:10no transcript—
aajNsm549iQunV3MtLCeC3Simulation Run 2026-08-16 21:10no transcript—
dYxgkJVvB2b2qZVobvZ7UkSimulation Run 2026-08-16 21:10no transcript—
fpQ9tnxiuhyu9TRrSCv6ybSimulation Run 2026-08-16 21:10no transcript—
3muGmKhbmz4itPVqwRvSUATest new prompt (Aug)no transcript—
MwuQgJ83iaWKTcfyjMUEo2Test new prompt (Aug)no transcript—
gQb3x2LSjwpd2cebbf2tDTTest new prompt (Aug)no transcript—
kdxrWqDugNps2YjpQ62UA9Test new prompt (Aug)no transcript—
nZirQ356tbum3Y6RFR9TGBTest new prompt (Aug)no transcript—
bqB4tmdHawGEbBw2J6JqCURBI Bakeoff 2026-07-23YESThe agent fully captured the order and told the customer to pull up to the window without escalation.1x 4 Piece Signature Chicken Large Combo (Spicy, Mashed
nVGiAa6ezeZajeaB7FKMkRRBI Bakeoff 2026-07-24 Pass 5YESAgent fully captured the order and directed the customer to pull forward without escalation.1x 4 Piece Signature Chicken Regular Combo (Spicy, Mash
PFQCDKFshBdP8wTxwDiyqrRBI Bakeoff 2026-07-24YESThe agent fully captured the order and directed the customer to pull forward to the window without escalation.1x 4 Piece Signature Chicken Large Combo (Spicy, Mashed
ganSsck8mGzHKabLvEQojpRBI BakeoffYESThe agent fully captured the order and directed the customer to pull forward without escalation.1x 4 Piece Signature Chicken Large Combo (Spicy, Mashed
2xauPha3Ks9ZQF4MbMrGTdRBI BakeoffYESAgent confirmed full order, verified it with customer, and directed to pull forward without escalation.1x 4 Piece Signature Chicken Regular Combo (Spicy, Mash
S6qfWpQReucEfC4eAxCjyZSimulation Run 2026-07-20 23:58 (scratch)YESThe agent captured the full order and told the customer to pull forward without escalating or handing off.1x 4 Piece Signature Chicken Large Combo (Spicy, Mashed
PEyNbuJCWFA9krRUCyyQSASimulation Run 2026-08-18 16:53YESThe agent took the full order and directed the customer to pull forward without escalating or handing off.empty

UAT #1

7/8 passed (88%)View in Coval →

One Ghost Pepper Sandwich, no combo.

SimulationBatchVerdictJudge noteFinal cart
3tKQRrLm8ybBTf9FXugAPCRBI Bakeoff 2026-07-24NOThe agent ordered a Spicy Chicken Sandwich instead of the Ghost Pepper Sandwich the customer requested, so the order was not fully captured.empty
CVMadQm9ouKryqCJxygkyjSimulation Run 2026-08-16 21:10no transcript—
LgGVqYKRQN9RQwXFBosRiiSimulation Run 2026-08-16 21:10no transcript—
NqvjjASKkebcRGJ9d35fBNSimulation Run 2026-08-16 21:10no transcript—
RauDJuDo2gJa4LzmWsndueSimulation Run 2026-08-16 21:10no transcript—
W5VWo8sBaYJwjEGGcNHPNnSimulation Run 2026-08-16 21:10no transcript—
YCqFizw2eEQFnmjwvmwXNASimulation Run 2026-08-16 21:10no transcript—
ahQQf9EAaf5ScaVRiSP42TSimulation Run 2026-08-16 21:10no transcript—
c5nNMhuaoxuk8YzJABfU3xSimulation Run 2026-08-16 21:10no transcript—
efrNpfDkN7RuKRsMeQKeZxSimulation Run 2026-08-16 21:10no transcript—
eom5uUscHqUeGYi6HVT7m3Simulation Run 2026-08-16 21:10no transcript—
6NTpbAgdUNtB4PCpNqWtScTest new prompt (Aug)no transcript—
K7eUm4hg5jcuGLkKAboEfuTest new prompt (Aug)no transcript—
RgVya42rSF6kW46SMvyvZNTest new prompt (Aug)no transcript—
XVwGSw9vnX3oR7LKkfJeQeTest new prompt (Aug)no transcript—
fZ6J92LPAJNzzrjif6knQKTest new prompt (Aug)no transcript—
kfSWsR9APqAdQujcxg2NBZRBI Bakeoff 2026-07-23YESThe agent fully captured the spicy chicken sandwich order and told the customer to pull forward without escalation.1x Spicy Chicken Sandwich
nrC4EGZuvga5tsxpHBmoymRBI Bakeoff 2026-07-24 Pass 5YESAgent captured the full order (Spicy Chicken Sandwich with extra spicy sauce) and told customer to pull forward to the window without escalating.1x Spicy Chicken Sandwich
QqpxKYRx9AGtdZAoxdpDbPRBI BakeoffYESThe agent fully captured the spicy chicken sandwich order and directed the customer to pull forward without escalation.1x Spicy Chicken Sandwich
bhWCVf9rpQoYScaNFn42XkRBI BakeoffYESThe agent took the full order including modifications and directed the customer to pull forward without escalation.1x Spicy Chicken Sandwich (Pickle, Mayo)
HuSFc6hrzh8Vk3dJMzhVBvSimulation Run 2026-07-20 23:58 (scratch)YESThe agent fully captured the order of one Spicy Chicken Sandwich and directed the customer to the window without escalation.1x Spicy Chicken Sandwich
dKKciZATnErcEisR9gzoKPSimulation Run 2026-08-17 01:07YESThe agent captured the full order including extra pickles, confirmed it with the customer, and directed them to pull forward to the window without escalation.1x Spicy Chicken Sandwich (Pickle)
gYtKdkVAJ9pGFFDeWTejhLSimulation Run 2026-08-18 16:53YESAgent captured full order and directed customer to pull forward without escalation.empty

UAT #11

7/8 passed (88%)View in Coval →

I'll do the chicken sandwich by itself and a side of fries.

SimulationBatchVerdictJudge noteFinal cart
MZbJzaBeAaqD7aaZ98HKRqSimulation Run 2026-08-17 01:07NOAgent did not direct customer to pull forward or the next window after taking the full order.1x Classic Chicken Sandwich; 1x Cajun Fries
4FSiZ6dYDuiUitdVZmix2aSimulation Run 2026-08-16 21:10no transcript—
523xAqC4BgMVQuRXYUrqNqSimulation Run 2026-08-16 21:10no transcript—
CG7YwC8hSm2yGgh9Xp9CQrSimulation Run 2026-08-16 21:10no transcript—
FumXKMZuZeGWYyDApcFibpSimulation Run 2026-08-16 21:10no transcript—
PvH8Ne4EoaRYzYgC3EoTN7Simulation Run 2026-08-16 21:10UNKNOWNTranscript shows only the initial greeting and customer hint at ordering, no full order or direction to pull forward.empty
SMrVCJ6aRX6GNzmFgRa2r5Simulation Run 2026-08-16 21:10no transcript—
WPeiVN9bPZLoLdAZbcwZQoSimulation Run 2026-08-16 21:10no transcript—
aiBLm32r63gMw7iTK86rWdSimulation Run 2026-08-16 21:10no transcript—
fjc9WMDxSGvsRiZbABCWn5Simulation Run 2026-08-16 21:10no transcript—
m4PEKRQgbVokq7sAz8gpfaSimulation Run 2026-08-16 21:10no transcript—
2C4hG6aoiGEcqinv7S7rxaTest new prompt (Aug)no transcript—
FxdAYEYKeuLjPXq5FZ7Z2yTest new prompt (Aug)no transcript—
LpduTCrxWQ8DL9JdqoqWouTest new prompt (Aug)no transcript—
PvBgoYxaqq4tcDkwcLuYVGTest new prompt (Aug)no transcript—
gpczYhgiCSAsnTxscxXK7qTest new prompt (Aug)no transcript—
Z9upbQS5ko9BsWGqK9JVdMRBI Bakeoff 2026-07-23YESAgent fully captured the order and directed customer to pull forward without escalating.1x Classic Chicken Sandwich; 1x Cajun Fries; 1x Blacken
dZdi2yEjofB72PHF7sSDstRBI Bakeoff 2026-07-24 Pass 5YESAgent fully captured order and directed customer to pull forward without escalation or handoff.1x Spicy Chicken Sandwich; 1x Cajun Fries; 1x Cup of Wa
5uTCoVaDFczmTuqkWYjkczRBI Bakeoff 2026-07-24YESThe agent took the full order, confirmed it with the customer, and directed them to pull forward to the window without escalating.1x Classic Chicken Sandwich; 1x Cajun Fries
Ct3PHQ6EZKVDneDSA36xqwRBI BakeoffYESThe agent fully captured the order and told the customer to ask for the sauce at the window without escalation.1x Classic Chicken Sandwich; 1x Cajun Fries; 1x Cinnamo
nfTUn8Wn8kDEoB7YJ5UyAKRBI BakeoffYESThe agent took the full order, confirmed it, and directed the customer to pull forward without escalation.1x Classic Chicken Sandwich (Pickle); 1x Cajun Fries; 1
PJ8DgmXeTZwMXEZvfr885jSimulation Run 2026-07-20 23:58 (scratch)YESAgent took full order (spicy chicken sandwich, large Cajun fries, Mardi Gras mustard) and directed customer to pull forward without escalation.1x Spicy Chicken Sandwich; 1x Cajun Fries; 1x Mardi Gra
C8bAzGumayegMLZYGC6ZgJSimulation Run 2026-08-18 16:53YESThe agent fully captured the order and directed the customer to pull forward without escalation.empty

UAT #36

7/8 passed (88%)View in Coval →

I'll take the 3-piece chicken combo, spicy, add a pie - make it the strawberry - and a premium strawberry lemonade.

SimulationBatchVerdictJudge noteFinal cart
862ckZW28jBRbtrwmZkpmxSimulation Run 2026-08-17 01:07NOThe transcript shows the order was partially captured, but the agent did not explicitly direct the customer to pull forward or the next window.1x 3 Piece Signature Chicken Regular Combo (Spicy, Dark
5HCHXUA5b9CnACV9rGn4eNSimulation Run 2026-08-16 21:10no transcript—
7BGpJ27EEojb4v8yR4uDLkSimulation Run 2026-08-16 21:10no transcript—
7SqxC64K6goqUiS3zEDhW8Simulation Run 2026-08-16 21:10no transcript—
975poCxEmqjJkEvSfpEoocSimulation Run 2026-08-16 21:10no transcript—
DCNmmWa5hUG4ErKaGiTWQmSimulation Run 2026-08-16 21:10no transcript—
JTdGfLjcsQTTEyJfcRV3tKSimulation Run 2026-08-16 21:10no transcript—
KoeF3f6kkKKfXP6hUVmbNgSimulation Run 2026-08-16 21:10no transcript—
NvzQLcNGyBEm8yZNkZjq3ZSimulation Run 2026-08-16 21:10no transcript—
Pjf7DNzT4haWZbV23gy6qASimulation Run 2026-08-16 21:10no transcript—
Zg6KmgBXAv5cgfZG6RxCFuSimulation Run 2026-08-16 21:10no transcript—
LkiYxuWoMVQxQ3fYNVSrrqTest new prompt (Aug)no transcript—
akVDmMyQSMveovWZiktKgYTest new prompt (Aug)no transcript—
btjxCohguVARZ24KvQL6aYTest new prompt (Aug)no transcript—
kbuyJBT4eDUXAoJPkog5CiTest new prompt (Aug)UNKNOWNTranscript does not show agent confirming full order or directing customer to pull forward.empty
nJPau6uHuEJp2VnwmimkuFTest new prompt (Aug)no transcript—
bsMchVoFMXb7kBxpbMotNnRBI Bakeoff 2026-07-23YESAgent fully captured the order and directed customer to pull forward without escalation or handoff.1x 3 Piece Signature Chicken Regular Combo (Spicy, Mash
4rVxxghLQv6SZs3eLgsw2fRBI Bakeoff 2026-07-24 Pass 5YESThe agent captured the full order, confirmed accuracy, and directed the customer to pull forward without escalation.1x 3 Piece Signature Chicken Large Combo (Spicy, Mashed
XXUGs6DpoBYqG8TDzA9QrfRBI Bakeoff 2026-07-24YESAgent fully captured the order and instructed customer to pull forward to the window without escalation.1x 3 Piece Signature Chicken Regular Combo (Spicy, Caju
ZesDcwSU8TLTPqXguXgvTDRBI BakeoffYESThe agent captured the full order and confirmed it with the customer, then ended without escalation, directing to proceed.1x 3 Piece Signature Chicken Regular Combo (Spicy, Chil
36SU8VgqMBqEkcMsxUaneQRBI BakeoffYESThe agent captured the full order, confirmed it with the customer, and directed them to pull forward without escalation.1x 3 Piece Signature Chicken Large Combo (Spicy, Cajun
L5VuPWmf7KcMGdterf9ixaSimulation Run 2026-07-20 23:58 (scratch)YESThe agent fully captured the order and directed the customer to pull forward without escalating.1x 3 Piece Signature Chicken Large Combo (Spicy, Mashed
jajum2cmPwBiRUWmJAJgdJSimulation Run 2026-08-18 16:53YESThe agent fully captured the order and directed the customer to pull forward without escalating.empty

UAT #9

9/10 passed (90%)View in Coval →

One bacon and cheese sandwich combo, large, with fries and strawberry lemonade.

SimulationBatchVerdictJudge noteFinal cart
nmtVzWDH7e4wJ3fA28HGrkRBI Bakeoff 2026-07-24 Pass 5NOAgent asked for a second side dish but did not update the order; order not fully captured.1x Classic Bacon & Cheese Chicken Sandwich Large Combo
2jL8UNkwx4xUqmmh3sn8pnSimulation Run 2026-08-16 21:10no transcript—
4y3iA7HRsJP3YT6mUExuDsSimulation Run 2026-08-16 21:10no transcript—
BeQMxHfVRw6dS63ZJRm9rRSimulation Run 2026-08-16 21:10no transcript—
QpxTpni3RRvytPfhJ3NFvpSimulation Run 2026-08-16 21:10no transcript—
SjS7J7K7ipZXfAhmtLJ5wsSimulation Run 2026-08-16 21:10no transcript—
XaPJSX8CH7o22sbK6j57KRSimulation Run 2026-08-16 21:10no transcript—
Ym3SY67EuEpSYJ7u8z2TqmSimulation Run 2026-08-16 21:10no transcript—
ZVKn8V2NCN5sHDEQSugnmXSimulation Run 2026-08-16 21:10no transcript—
e6fxNYQctEWqQiaVKvQhEmSimulation Run 2026-08-16 21:10no transcript—
kshWiYb5HtpmciRJt2SA2qSimulation Run 2026-08-16 21:10no transcript—
mPny9yy3FzWrynmsSbTYJsSimulation Run 2026-08-17 01:07UNKNOWNThe transcript does not contain any information about the agent taking an order or directing the customer to pull forward.empty
NY29rueENUkGY5dpZzbuTMTest new prompt (Aug)no transcript—
ZVSGnTh9aaiCDmBEn5ygnjTest new prompt (Aug)no transcript—
kogCaAXcW7dJbwunxd2nz9RBI Bakeoff 2026-07-23YESAgent captured full order and instructed customer to pull forward without escalation.1x Classic Bacon & Cheese Chicken Sandwich Large Combo
kr7GVbLn8GY8ccEUQjsGPsRBI Bakeoff 2026-07-24YESThe agent took the full order, confirmed it with the customer, and instructed to pull forward without escalation.1x Spicy Bacon & Cheese Chicken Sandwich Large Combo (C
NuYt93iyiFrsiduQ2D2GkgRBI BakeoffYESThe agent fully captured the order and directed the customer to pull forward with no escalation.1x Spicy Bacon & Cheese Chicken Sandwich Large Combo (C
YRFuGAUZYpjUddXotCM89iRBI BakeoffYESAgent took full order details, confirmed accuracy, and told customer to pull forward without escalation.1x Classic Bacon & Cheese Chicken Sandwich Large Combo
442QjgFZ9e23nAYpHykXP8Simulation Run 2026-07-20 23:58 (scratch)YESThe agent fully captured the order with all details and directed the customer to pull forward without escalation.1x Classic Bacon & Cheese Chicken Sandwich Large Combo
oRkreaPRpJCiBzQxTwzyBmSimulation Run 2026-08-18 16:53YESThe agent took the full order and directed the customer to pull forward without escalation.empty
D7DkNpSqtXxwjcBPV7v2h6Test new prompt (Aug)YESThe agent took the full order and instructed the customer to pull forward without escalation or handoff.1x Spicy Bacon & Cheese Chicken Sandwich Regular Combo
kEqnZ5jX5f7vvA3SB6Pj4QTest new prompt (Aug)YESThe agent fully captured the order and directed the customer to pull forward without escalation.1x Classic Bacon & Cheese Chicken Sandwich Large Combo
oPfM3eWiCyTH9MY7VuySVGTest new prompt (Aug)YESThe agent captured the full order, confirmed it with the customer, and directed them to pull forward to the window without escalation.1x Spicy Bacon & Cheese Chicken Sandwich Large Combo (F

Combo offer after sandwich

10/11 passed (91%)View in Coval →

Order one classic chicken sandwich by itself. Do not ask for a combo. If the agent offers to make it a combo, accept and choose Cajun fries and a Coke.

SimulationBatchVerdictJudge noteFinal cart
DBGwtbfXs88tk4sYyaz2sSRBI Bakeoff 2026-07-23NOAgent asked 'Is your second side dish?' indicating the order was not fully captured before directing to the window.1x Classic Chicken Sandwich Large Combo (Cajun Fries, M
2UtyLbBvfexJHxRuE5zaBLSimulation Run 2026-08-16 21:10no transcript—
3At5uJvPPy2zqhSs9AAD7jSimulation Run 2026-08-16 21:10no transcript—
A3WwvACoFjsmLhWdYnTZTTSimulation Run 2026-08-16 21:10no transcript—
JmvEkgHPGmk92Gg5kfJRshSimulation Run 2026-08-16 21:10no transcript—
KbCmxcd5amFWMMrRvbNQpkSimulation Run 2026-08-16 21:10no transcript—
WESJTeJTyywdPx9BveBqHvSimulation Run 2026-08-16 21:10no transcript—
ZSzrjJdsQSt47NbgFttdrpSimulation Run 2026-08-16 21:10no transcript—
dXd3486yepU3xFueg2fRUvSimulation Run 2026-08-16 21:10no transcript—
mufrc4fCBaHHZBDuicNRHASimulation Run 2026-08-16 21:10no transcript—
n69TwejThdwTqoToQguaQnSimulation Run 2026-08-16 21:10no transcript—
emi5SHA7NefszyqjAP5yj7Simulation Run 2026-08-17 01:07UNKNOWNThe transcript ends before the agent completes the order or directs the customer forward.empty
A3Jqnak2eY6Juc9Q6nPob2Test new prompt (Aug)no transcript—
XCZKtupSM7t4kuGxMjv7s6RBI Bakeoff 2026-07-24 Pass 5YESAgent took full order including combo and directed customer to pull forward without escalation.1x Classic Chicken Sandwich Regular Combo (Cajun Fries,
5oAH7BPPRNrqbrjJ9o2je8RBI Bakeoff 2026-07-24YESThe agent fully captured the order and directed the customer to pull forward without escalating.1x Classic Chicken Sandwich Regular Combo (Cajun Fries,
aFCHPeE4hMBETgqBa7HzuERBI BakeoffYESAgent fully captured the customer's order and directed them to pull forward without escalation or handing off.1x Classic Chicken Sandwich Large Combo (Cajun Fries, L
U6u8Mxfe7UjmHXvaz97oDCRBI BakeoffYESThe agent fully captured the order and directed the customer to pull forward to the window without escalation.1x Classic Chicken Sandwich Large Combo (Cajun Fries, H
PgwQfRnidiFKmmyCERvmTJSimulation Run 2026-07-20 23:58 (scratch)YESThe agent captured the full order and instructed the customer to pull forward without escalation.1x Classic Chicken Sandwich Large Combo (Cajun Fries, M
7CjMZiPPMvywwD9226qo5RSimulation Run 2026-08-18 16:53YESAgent fully captured the order and directed the customer to pull forward without escalating.empty
885SsJ2abkExadC3neXNcFTest new prompt (Aug)YESThe agent took the full order and directed the customer to pull forward with no escalation or handing off.1x Classic Chicken Sandwich Large Combo (Cajun Fries, M
JbhDkVqEEH7sD2YMZYhKKfTest new prompt (Aug)YESAgent fully captured the order and directed the customer to pull forward without escalating to a human.1x Classic Chicken Sandwich Large Combo (Cajun Fries, L
Ne8swFFqByhYJQnJRURgazTest new prompt (Aug)YESThe agent fully captured the order and directed the customer to pull forward without escalation.1x Classic Chicken Sandwich
gw2NKjZJ5Z7S9e6MvvQZZRTest new prompt (Aug)YESAgent took the full order and directed the customer to pull forward without escalation or handoff.1x Classic Chicken Sandwich

Alternative side offering

7/7 passed (100%)View in Coval →

I'd like the 3-piece signature chicken combo, spicy. I don't want fries. What other sides do you have?

SimulationBatchVerdictJudge noteFinal cart
DEq472pcfeBD9rhXA2JuoSSimulation Run 2026-08-16 21:10no transcript—
Fkt67iTWYXVsTUsYqfnbXKSimulation Run 2026-08-16 21:10no transcript—
JE68gKyrYtURXcXp56ohwSSimulation Run 2026-08-16 21:10no transcript—
MUanBqomUqveyMhNLRqRMfSimulation Run 2026-08-16 21:10no transcript—
QpwuizFemsLJsvysZx2JVhSimulation Run 2026-08-16 21:10no transcript—
S3u8Jvr3kUj7zXTjMzms75Simulation Run 2026-08-16 21:10no transcript—
eYbun3taLmw5EiTMAzKwZPSimulation Run 2026-08-16 21:10no transcript—
fEn69ywRWdymTYuRYBAPDYSimulation Run 2026-08-16 21:10no transcript—
fyDPeZzSZpEWVyhdBjx8azSimulation Run 2026-08-16 21:10no transcript—
jP79hirmhYUEHtNWxPUXeFSimulation Run 2026-08-16 21:10no transcript—
n3FVdxZhbuYQgFKUyrvPYqSimulation Run 2026-08-17 01:07UNKNOWNThe transcript contains only customer utterances with no agent response or order confirmation.empty
6C7aWAwVFvkppWWST3VuQbTest new prompt (Aug)no transcript—
UvpLFBXLCdRQoXCS47TCx6Test new prompt (Aug)no transcript—
WbaYQXRtVcVS4LZoDJ4bLyTest new prompt (Aug)no transcript—
WuaBAVvseDj2zrNNa6TPKXTest new prompt (Aug)no transcript—
f6PmL7xha7c3yy36PGRFM6Test new prompt (Aug)UNKNOWNTranscript does not show the agent taking the full order or directing the customer forward or escalating.empty
cpqcFHcTPDSuio2okgcwrwRBI Bakeoff 2026-07-23YESThe agent fully captured the order and directed the customer to pull forward without escalation.1x 3 Piece Signature Chicken Regular Combo (Spicy, Home
RMB3w5px27wbVjAxid4ut8RBI Bakeoff 2026-07-24 Pass 5YESThe agent fully captured the order and instructed the customer to pull forward without escalating.1x 3 Piece Signature Chicken Regular Combo (Spicy, Cole
YXZeVptLsbKpuYZQQZXKR7RBI Bakeoff 2026-07-24YESThe agent fully captured the order, confirmed it with the customer, and directed them to pull forward without escalation.1x 3 Piece Signature Chicken Regular Combo (Spicy, Mash
AXRF2uUBaPQC3HWaBvf78uRBI BakeoffYESThe agent captured the full order and directed the customer to pull forward without escalating.1x 3 Piece Signature Chicken Regular Combo (Spicy, Home
czrEvasSyrQ2ZmJXPFEYZjRBI BakeoffYESThe agent fully captured the order and directed the customer to pull forward without escalating or handing off.1x 3 Piece Signature Chicken Regular Combo (Spicy, Red
VUxnqsFNDr2WZim6At6c8DSimulation Run 2026-07-20 23:58 (scratch)YESThe agent fully captured the order details including spicy chicken, mashed potatoes, biscuit, large sweet tea, and directed the customer to pull forward without escalatio…1x 3 Piece Signature Chicken Regular Combo (Spicy, Mash
gGgmRBk2LRtVZZNANbVFRtSimulation Run 2026-08-18 16:53YESThe agent took the full order, confirmed it, and directed the customer to pull forward without escalation.empty

Combo offer after tenders

8/8 passed (100%)View in Coval →

Order five classic tenders by themselves. Do not ask for a combo. If the agent offers to make it a combo, accept and choose cole slaw and a Sprite.

SimulationBatchVerdictJudge noteFinal cart
6AFwUrfVkPGTJdf8xAi6wZSimulation Run 2026-08-16 21:10no transcript—
7bWeaGxeWGUQKkCNRfj2jwSimulation Run 2026-08-16 21:10no transcript—
8Nu9dnMVbWjHDT8teUGUnvSimulation Run 2026-08-16 21:10no transcript—
FdaQAK3bXn5DWyMTyhSX7YSimulation Run 2026-08-16 21:10no transcript—
Jy58rQKSmRD6TEu6U3B4i7Simulation Run 2026-08-16 21:10no transcript—
NH2uvjv6xZh3YQMByrHLRpSimulation Run 2026-08-16 21:10no transcript—
VqqYVuiQfGgXXb3xsqShq4Simulation Run 2026-08-16 21:10no transcript—
YUvPC9f8LecJfxPep48fCFSimulation Run 2026-08-16 21:10no transcript—
aWxuSvaxgAfetr6CvwLBLuSimulation Run 2026-08-16 21:10no transcript—
bKMC8nEhPZhx4BksJGSaKESimulation Run 2026-08-16 21:10no transcript—
ZuwrNknPoGu6UQUVWq9UkWSimulation Run 2026-08-17 01:07UNKNOWNNo order was taken or customer directed; the transcript contains only greetings.empty
MjeRsMVBQwc2oAbyj65To8Test new prompt (Aug)no transcript—
Pt4UQXQoRQBsnPgeTHf82uTest new prompt (Aug)no transcript—
XpFBumY7VPzxpR2KotUEQ7Test new prompt (Aug)UNKNOWNTranscript does not show an order being taken or customer sent forward; no escalation info either.empty
o69UMVT7WAupyYVtJCX5B2Test new prompt (Aug)no transcript—
Zj9MLFYqeaBtbGdPGNYyHQRBI Bakeoff 2026-07-23YESThe agent captured the full order, confirmed it, and directed the customer to pull forward without escalating.1x 5 Piece Chicken Tenders Large Combo (Classic, Blacke
gTFP4Rf9G5DPcVsCcu9HqPRBI Bakeoff 2026-07-24 Pass 5YESThe agent fully captured the order and explicitly instructed the customer to pull forward without escalation.1x 5 Piece Chicken Tenders Regular Combo (Classic, Blac
QApjZ6FNELwX3xNvtKGumxRBI Bakeoff 2026-07-24YESThe agent fully captured the customer's order and directed them to pull forward without escalating to a human.1x 5 Piece Chicken Tenders (Mardi Gras Mustard, Blacken
ETxUWmcrPVLVnLCVLvePMARBI BakeoffYESThe agent fully captured the order and directed the customer to pull forward without escalation.1x 5 Piece Chicken Tenders Large Combo (Classic, Blacke
CUDK25US7fcYPTKCCocxjZRBI BakeoffYESThe agent took the full order, confirmed it, and directed the customer to pull forward without escalation.1x 5 Piece Chicken Tenders Large Combo (Classic, Blacke
cvxGjxrnQq9gNmZr5GVjBtSimulation Run 2026-07-20 23:58 (scratch)YESAgent fully captured the order and instructed the customer to pull forward without escalation.1x 5 Piece Chicken Tenders Large Combo (Classic, Blacke
KZfy5YfMxFXasyfDUEzdGHSimulation Run 2026-08-18 16:53YESThe agent captured the full order and directed the customer to pull forward without escalating or handing off.empty
nKiDzNs7ipmSZopMExXiWdTest new prompt (Aug)YESThe agent took the full order, confirmed it, and directed the customer to pull forward without escalation.1x 5 Piece Chicken Tenders (Classic, Blackened Ranch, B

UAT #2

7/7 passed (100%)View in Coval →

Give me the chicken wrap bundle with a mango lemonade.

SimulationBatchVerdictJudge noteFinal cart
3S5KFfw9HfHGDeVDQTQhFoSimulation Run 2026-08-16 21:10no transcript—
FZxqcjxhTyKGNacfUSUmsiSimulation Run 2026-08-16 21:10UNKNOWNThe transcript contains no order details or indications of directing the customer forward or escalation.empty
NkM7BjXQkvSBCGoBUeWFiRSimulation Run 2026-08-16 21:10UNKNOWNThe transcript does not contain any order details or direction to pull forward/order completion.empty
PzMoNBGWLZVMwX7joB5LR6Simulation Run 2026-08-16 21:10no transcript—
RsUxVnZ5FyZgBRLUJEubmmSimulation Run 2026-08-16 21:10no transcript—
UHLYi9eZ5WhGDYSVy8QKrkSimulation Run 2026-08-16 21:10no transcript—
UYX9LngHp4izyaKNrcHobmSimulation Run 2026-08-16 21:10no transcript—
eBDfWSAMwwoUfUgSMeKrnmSimulation Run 2026-08-16 21:10no transcript—
eMkkjT98RuFpiUFf6kCocYSimulation Run 2026-08-16 21:10no transcript—
hMMGZKkdP5q44tsZjv5TrVSimulation Run 2026-08-16 21:10no transcript—
C4fb3CPy4qDfiCC3gVhuGkSimulation Run 2026-08-17 01:07UNKNOWNThe transcript does not contain any agent responses or order processing details.empty
2ePdnuYZdG9QQWmtKHhzpATest new prompt (Aug)no transcript—
BMnVxuaHni8FPDqGTsrrw6Test new prompt (Aug)no transcript—
BVBdRF29DZKDNejrzZ5o5nTest new prompt (Aug)no transcript—
eqGUk5S2AtJT9VbU2kMtDyTest new prompt (Aug)no transcript—
kqSb78QqmFcKHGAZibyUAMTest new prompt (Aug)no transcript—
CKu6Z6Qdahvg6nbyCs4UMbRBI Bakeoff 2026-07-23YESThe agent fully captured the order and directed the customer to pull forward without escalating or handing off.1x Chilled Mango Cane Sweeeet Lemonade
eiHpBCm5uf8HhYcuzotWZERBI Bakeoff 2026-07-24 Pass 5YESAgent captured the full order, confirmed it with the customer, and directed them to pull forward without escalation.1x Blackened Wrap (Blackened Ranch); 1x Classic Wrap (C
bjQheLVA7TTe7VaDSXiA7JRBI Bakeoff 2026-07-24YESThe agent fully captured the customer's order with all modifications and directed them to pull forward to the window without escalation.1x Wraps Bundle (Frozen Mango Cane Sweeeet Lemonade, Cl
RLx6Zczftqw98mn9qMie8RRBI BakeoffYESThe agent fully captured the order and instructed the customer to pull forward without escalating or handing off.1x Blackened Ranch Sauce; 1x Chilled Mango Cane Sweeeet
Nw26bwF6zE3iUVQMhYot8cRBI BakeoffYESThe agent took the complete order, confirmed it with the customer, and instructed them to pull forward without escalation.1x Blackened Ranch Sauce
DoddpJHBpHhpVoLchYvhgVSimulation Run 2026-07-20 23:58 (scratch)YESThe agent took the entire order, confirmed it with the customer, and directed them to pull forward to the window without escalation.1x Wraps Bundle (Chilled Mango Cane Sweeeet Lemonade)
9g9XPN36m2q4oshTpdQtJ2Simulation Run 2026-08-18 16:53YESThe agent took the full order and confirmed it with the customer, then directed them to move forward without escalation.empty

UAT #42

7/7 passed (100%)View in Coval →

Can I get the Ghost Pepper Sandwich combo? Actually, change that to the regular chicken sandwich. And make it spicy.

SimulationBatchVerdictJudge noteFinal cart
2BgH4xSofJbjfvYkRk3p4bSimulation Run 2026-08-16 21:10no transcript—
2FBVs8Cyjc74xaJHh4zde5Simulation Run 2026-08-16 21:10no transcript—
3LvCcYCRxx7aj7DnAARHPdSimulation Run 2026-08-16 21:10no transcript—
3Sw8ao6VfnyHKuP3N6UJNoSimulation Run 2026-08-16 21:10no transcript—
44DdobbGHk5skYBn3fcqzASimulation Run 2026-08-16 21:10no transcript—
DSMiHv4okBpsevFsxdfRgRSimulation Run 2026-08-16 21:10no transcript—
KvjHNocTPtBhmU2RDZanXJSimulation Run 2026-08-16 21:10no transcript—
UYM365kphEmcKaioWuftpfSimulation Run 2026-08-16 21:10no transcript—
boBsHgPLooWXsv6EDSxuGFSimulation Run 2026-08-16 21:10no transcript—
hdfM5jNTHkZ8F9dhuyUzQWSimulation Run 2026-08-16 21:10no transcript—
eyZm3WPL2nHpsU7tg4qQgsSimulation Run 2026-08-17 01:07UNKNOWNThe transcript only contains the customer's partial order request without any agent response or order completion.empty
7Fgfm5KyFCavMHVS7PTmaRTest new prompt (Aug)UNKNOWNThe transcript does not show the agent taking the full order or directing the customer forward.empty
9xyC9tdodeHFGXCDFRo4uXTest new prompt (Aug)no transcript—
LFSRLetS2n7rCxFd5aRedjTest new prompt (Aug)no transcript—
QN97Bqm2co2VwdR2kWhgQ4Test new prompt (Aug)no transcript—
bkXCu2x2Dx6wSgXxwNcad6Test new prompt (Aug)no transcript—
A9yrQv7A5DRmbEPJvHb4M7RBI Bakeoff 2026-07-23YESThe agent fully captured the order and directed the customer to pull forward without escalating to a human.1x Spicy Chicken Sandwich Regular Combo (Cajun Fries, F
Rbo7Wfo4uLu4XzB8eCNCdhRBI Bakeoff 2026-07-24 Pass 5YESAgent took the full order, confirmed it with the customer, and directed to pull forward without escalation.1x Spicy Chicken Sandwich Regular Combo (Cajun Fries, C
LtJaPDNSiJ2zS9RXKVHrYtRBI Bakeoff 2026-07-24YESThe agent fully captured the order details and instructed the customer to pull forward to the window without escalation.1x Spicy Chicken Sandwich Large Combo (Frozen Strawberr
Uyyd7dkC9gHJKi2eUQQzAURBI BakeoffYESThe agent captured the full order including sandwich, side, drink, and pie, then instructed to pull forward without escalation.1x Spicy Chicken Sandwich Regular Combo (Cajun Fries, F
WakiKSjfyLgdjLUpELKbKSRBI BakeoffYESAgent fully captured the order and directed the customer to pull forward without escalating.1x Spicy Chicken Sandwich Large Combo (Frozen Strawberr
BAJJjaUJsUAZNYTEtDbmoZSimulation Run 2026-07-20 23:58 (scratch)YESThe agent fully captured the order and directed the customer to pull forward without escalation.1x Spicy Chicken Sandwich Large Combo (Frozen Strawberr
myW7D3LVinbMHxbWShRwGgSimulation Run 2026-08-18 16:53YESThe agent fully captured the order and directed the customer to pull forward without escalating.empty

UAT #64

7/7 passed (100%)View in Coval →

Can I have a Cajun Rice please?

SimulationBatchVerdictJudge noteFinal cart
2aiJjKhS4jzt98JMk8ZFw4Simulation Run 2026-08-16 21:10UNKNOWNThe transcript does not include the agent capturing the full order or directing the customer to pull forward/next window.empty
9CmYUeKtDQN2RNdA6sNcnqSimulation Run 2026-08-16 21:10no transcript—
DNPmppgbxrWrHi4J2SnQ4sSimulation Run 2026-08-16 21:10no transcript—
EsUzZYoJ4do4NgGQmGjjqNSimulation Run 2026-08-16 21:10no transcript—
KYoWipuboUaiq6rf9eiQnDSimulation Run 2026-08-16 21:10no transcript—
ZbeqohfRudaJpyx3LDmVwwSimulation Run 2026-08-16 21:10no transcript—
beJJNmUuWyLr6QrCzf4RGoSimulation Run 2026-08-16 21:10no transcript—
dtLakzjREMThkjtt2n8qecSimulation Run 2026-08-16 21:10no transcript—
j4cGuwWiJ5rDbRaXHHVgFjSimulation Run 2026-08-16 21:10no transcript—
keWGwPCAtmoVAJPVCVkVdySimulation Run 2026-08-16 21:10no transcript—
5hyNecizn9tfJQdu7E4L7rSimulation Run 2026-08-17 01:07UNKNOWNThe transcript shows only the customer's order and inquiry; no agent response or order handling is present.empty
9LBVVCqUMbVEkfjpn4h5xBTest new prompt (Aug)no transcript—
GGNJEgRDyesN3thjrdaZekTest new prompt (Aug)no transcript—
ZxJMDK9rwvVfNfccSd3EruTest new prompt (Aug)no transcript—
a5uAzfq9qzUJdwHGRsVv7STest new prompt (Aug)UNKNOWNThe transcript does not show the customer placing a full order or being directed to pull forward/next window.empty
kkgELL6wRYuKMh9ZoBDqcvTest new prompt (Aug)no transcript—
JgFG4PQBVwfSgcFVUJWhqrRBI Bakeoff 2026-07-23YESThe agent fully captured the customer's detailed order and instructed them to pull forward to the window without escalating or handing off.1x Spicy Chicken Sandwich Large Combo (Red Beans and Ri
3CL4THzHDMQ6Q5yBDjmWQsRBI Bakeoff 2026-07-24 Pass 5YESAgent fully captured the order (2 biscuits, regular red beans and rice) and directed customer to pull forward without escalation.2x Biscuit; 1x Red Beans & Rice
ZCYvfhuKmLywZjCeqgeDwsRBI Bakeoff 2026-07-24YESThe agent fully captured the order and directed the customer to the window without escalation.1x 5 Piece Chicken Tenders Large Combo (Spicy, Blackene
FMGJHwEPDMVsWYCUAMdMFxRBI BakeoffYESAgent captured full order including size and honey packets, then directed customer to pull forward without escalation.1x Cajun Fries
Vb2GuGWPQND62PQpd4hAT8RBI BakeoffYESThe agent fully captured the order and directed the customer to pull forward to the window without escalation.1x Red Beans & Rice; 2x Biscuit; 1x Cane Sweeeet Tea
cqSSXe3FQMW4xzJLb9FGiGSimulation Run 2026-07-20 23:58 (scratch)YESThe agent fully captured the order and directed the customer to pull forward without escalation.1x Red Beans & Rice; 1x Biscuit; 2x Honey Sauce
nZdWKXqeUsui8zBMuQMmFESimulation Run 2026-08-18 16:53YESThe agent fully captured the order and directed the customer to pull forward without escalating.empty

UAT #69

7/7 passed (100%)View in Coval →

Do you have nuggets?

SimulationBatchVerdictJudge noteFinal cart
9crMmkBEia6ikDSDXvbmJCSimulation Run 2026-08-16 21:10no transcript—
DTRgPkKSLiTSPDPnuL7Pt5Simulation Run 2026-08-16 21:10no transcript—
E7CY8iAwMWWB6RqjU3hZZpSimulation Run 2026-08-16 21:10no transcript—
JJ4uypgk3dYa4SsrUo533wSimulation Run 2026-08-16 21:10no transcript—
R2MqiMP5seHYhLP9uPrH2NSimulation Run 2026-08-16 21:10no transcript—
SokjRgVkPppWjkNwpWaqPQSimulation Run 2026-08-16 21:10no transcript—
ZPFMbvE7qPRJrXFcpMvHk9Simulation Run 2026-08-16 21:10no transcript—
cmE7oWJ4phPLUFsPEZLNErSimulation Run 2026-08-16 21:10no transcript—
fsYecseNN74e7dWx48mZMiSimulation Run 2026-08-16 21:10no transcript—
kWyyTNLRvgw9qH9V2AtFGwSimulation Run 2026-08-16 21:10no transcript—
GvMCVZKzG2vYW28ciBVsSASimulation Run 2026-08-17 01:07UNKNOWNThe transcript does not include any agent responses or order details to evaluate.empty
6Gi24kNNVY6nttMzJMAqCsTest new prompt (Aug)no transcript—
AXEhWvY8JLtqfSTnWnGBZkTest new prompt (Aug)no transcript—
KPwF8mADYcNFokTWM5fDwrTest new prompt (Aug)no transcript—
iSMmpHvxcyso7uszipapZgTest new prompt (Aug)no transcript—
nmbzjkVPtuCjoitXxaoKtdTest new prompt (Aug)no transcript—
CgnPrVRgWE4aDFUYL3tuLpRBI Bakeoff 2026-07-23YESThe agent fully captured the customer's order and directed them to pull forward without escalating to a human.1x 5 Piece Chicken Tenders Regular Combo (Spicy, Mashed
eDhjj7nBeK7zifgL5rsD3yRBI Bakeoff 2026-07-24 Pass 5YESThe agent fully captured the order, confirmed it, and directed the customer to pull forward without escalation.1x 5 Piece Chicken Tenders Large Combo (Blackened Ranch
nAmum2SRjq5YgsZqpLzV7uRBI Bakeoff 2026-07-24YESThe agent fully captured the order and instructed the customer to pull forward without handoff or escalation.1x Spicy Chicken Sandwich Large Combo (Cajun Fries, Mas
EnmvFdMr6XxH4tuZGcZdxCRBI BakeoffYESThe agent captured the full order and directed the customer to pull forward without escalation.1x 5 Piece Chicken Tenders (Classic, Bold BBQ, Buttermi
ivXz49oGVas9LB4FJRpQK3RBI BakeoffYESThe agent took the full order with all modifications and directed the customer to pull forward without any escalation.1x Surf & Turf Combo (Blackened Ranch, Garlic Parm, Hom
FNJw6Gbbtbz7uYRKgYiLDoSimulation Run 2026-07-20 23:58 (scratch)YESThe agent fully captured the order and directed the customer to pull forward without escalation.1x 3 Piece Chicken Tenders Regular Combo (Blackened, Wi
542oyb4ZBt4zDYJrtqFb4hSimulation Run 2026-08-18 16:53YESThe agent captured the full order and told the customer to pull forward without escalating or handing off.empty

UAT #8

7/7 passed (100%)View in Coval →

I'd like the 5-piece tenders combo, blackened and spicy, with cole slaw and a Coke.

SimulationBatchVerdictJudge noteFinal cart
4HqgKSTWiKB3Bh63vaV3kiSimulation Run 2026-08-16 21:10no transcript—
7UQHtKiqMAF5LPgKkYtTPFSimulation Run 2026-08-16 21:10no transcript—
8BRApWJtDKZ4R6qQV6TTUCSimulation Run 2026-08-16 21:10no transcript—
93ZGb4aezUJphvmviCwXHwSimulation Run 2026-08-16 21:10no transcript—
HQugySW2ndNcn38FawoxLYSimulation Run 2026-08-16 21:10no transcript—
HcckoEy9nDohSXXx3SmupESimulation Run 2026-08-16 21:10no transcript—
PmbvLSftQWdCLsVKpqPyLbSimulation Run 2026-08-16 21:10no transcript—
Tj7HHL35Fi3DnssTXS5r5NSimulation Run 2026-08-16 21:10no transcript—
aXQagT2Jgp6Jd72yuiyAnySimulation Run 2026-08-16 21:10no transcript—
cM4cyZ6zJkTuMx4FFzKfiRSimulation Run 2026-08-16 21:10no transcript—
mLc3Tw5pKGTntLfFqDfUquSimulation Run 2026-08-17 01:07UNKNOWNThe transcript does not show order taking or directing the customer forward, nor escalation or bail out.empty
88kg7NZMLKpyAfechoL4xGTest new prompt (Aug)no transcript—
UeLkXxmbZfEu72jYSeMPGnTest new prompt (Aug)no transcript—
YmEhUnWYL92yJSFT8VojtyTest new prompt (Aug)no transcript—
cdpk7HrMuqSpN7PuToFqWFTest new prompt (Aug)no transcript—
igsuSFEkWbYfY84FpnZnTWTest new prompt (Aug)no transcript—
nwMFe3tG7HukNhytVkhsrmRBI Bakeoff 2026-07-23YESThe agent fully captured the detailed order and explicitly directed the customer to pull forward without escalation.1x 5 Piece Chicken Tenders Regular Combo (Blackened, Co
C8weZYV9UirC5y6JLqrhzcRBI Bakeoff 2026-07-24 Pass 5YESThe agent fully captured the order, confirmed it with the customer, and directed them to pull forward without escalation.1x 5 Piece Chicken Tenders Regular Combo (Blackened, Co
HVvRckFuy2UPgBV2Jf43GXRBI Bakeoff 2026-07-24YESThe agent captured the full order and directed the customer to pull forward to the window without escalation.1x 5 Piece Chicken Tenders Regular Combo (Blackened, Co
mdxEGZLaKmdkWqrAdv2Ev7RBI BakeoffYESAgent fully captured order and instructed customer to pull forward without escalating to a human.1x 5 Piece Chicken Tenders Regular Combo (Blackened, Sp
J6XxFtFzEifXAYt63jV9iYRBI BakeoffYESThe agent fully captured the order including all modifications and sauces, and directed the customer to pull forward without escalation.1x 5 Piece Chicken Tenders Regular Combo (Blackened, Co
CbkrujH5FLFSeisXS3SjTiSimulation Run 2026-07-20 23:58 (scratch)YESAgent fully captured the order and directed the customer to pull forward without escalation.1x 5 Piece Chicken Tenders Regular Combo (Blackened, Co
gqHWeE5Mbi4ERLpXyqBooqSimulation Run 2026-08-18 16:53YESThe agent took the full order, confirmed it with the customer, and directed them to pull forward without escalation.empty